Documentation Review to Knowledge Base integration/workflow
We have built a HubSpot Knowledge Base and have identified a need for better content management.
The issue comes with the multiple reviews required to make sure a KB page is OK to publish externally. There is are multiple reviewers involved before we can publish a page live: technical review, marketing review, legal review, etc.
At present a KB article does not show the edits made by others nor the state of content reviews. A page is either published or not and while you can go back to a prior version you can't actually see what was changed between two versions. And there is no way to take a snapshot of an entire KB and use that to create a new instance. But, hey, that's a CMS....
There are multiple ways to address this need (e.g. build a CMS) but it seemes to me a lighter weight solution would be to allow content to be managed in a wiki or CMS external to KB and then tag and bulk import a doc set when all reviews are complete. An integration with an external service like GitHub wiki could enable this in the short term.
Upon further research, a goodchoice would be Atlassian Confluence import/export support to/from HubSpot KnowledgeBase. We would use Confluence for documentation creation and management of the content review process, and then export this to KB.
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