Display called phone number on call timeline event

As a member of the Sales Department, it would be great to see which number I just called in the call outcome. We use to search for the companies telephone numbers on the internet and it is very common to find several contacts, however, the majority does not even ring. So, it is important for us to see a history of which numbers we have already called in order to save the good one in the company information. Thanks a lot!

HubSpot updates
changed to: Delivered
Aug 8, 2019

The number called now shows in the Details section of the card on the timeline!

Re: History of numbers called - changed to: Idea Submitted
Dec 31, 2018

Re: History of numbers called - changed to: In Planning
Jul 31, 2017

12 Replies
New Member

I agree. Bump

Regular Contributor

Agreed with a slight variation. My teams like to use the Team Activity widget on the dashboard to see a history of who they've interacted with in a given timeframe (day, week, etc.). Unfortunately, the number of entries is limited in that widget, and there is no other place to view that type of historical data in HubSpot. An expanded, filter-able or search-able Team Activity timeline would be extremely useful. Right now my work around is a filtered view that shows all contacts by a Last Activity Date, but it still forces my teams to sort through manually to find the contacts they specifically engaged with.

HubSpot Product Team
HubSpot Product Team
updated to: In Planning
 
Occasional Contributor

 I'd also like to see this. A lot of times I'll call the office number and then their cell number. It's impossible to tell which number(s) I've called them at when looking at the log.

Regular Contributor

I have leads with multiple numbers. When attempting to get ahold of them, I may dial a couple of them and not know which ones I dialed because the calls record does not list the number. I have tried editing and hovering over every part, but seeminly unable to discover which number was actually called.

 

Please add the phone number dialed to the call record, thx.

Top Contributor

As we scale our Sales department, it's scare that this is not an option. I'd love to pull a list of people who haven't been called in X days...for now we'll just enroll them in sequences and have tasks created 😞 It's pretty much impossible to track which contacts an SDR is calling with the current structure. 

Occasional Contributor

When making/Logging a call, hubspot only shows the contact name. For example, "you made a call to [CONTACT NAME]"  If a contact has multiple numbers, I would like to be able to see which number I called that is assocaited with the notes I took on the call. 

Regular Contributor

I would also like to see this! It would be super valuable. 

New Contributor

Yes. This is an issue for me as well. If a contact has multiple numbers, some I have not been able to connect with. Others I have been able to connect with the lead. When seeking to find the successful number, it does not show.

New Contributor

Completely agree, this would be a great feature and very helpful, hopefuly not to difficult to add!

HubSpot Product Team
HubSpot Product Team
updated to: Idea Submitted
 
HubSpot Product Team
HubSpot Product Team
updated to: Delivered

The number called now shows in the Details section of the card on the timeline!