HubSpot Ideas

kizus

Disable or increase webhook timeout retry seconds

Hello all, as described in Webhooks retries page (https://developers.hubspot.com/docs/api/webhooks) the retries occurs in the following scenarios:

Connection failed - If we cannot open an HTTP connection to the provided webhook URL
Timeout - If your service takes longer than 5 seconds to send back a response to a batch of notifications
Error codes - If your service responds with any HTTP status code (4xx or 5xx)

I have a scenario where the timeout of 5 seconds is not enough (is too short), due to our business logic processing and because we communicate with several external APIs.

A good approach for solving that would be to develop some feature that allows the HubSpot user to disable, decrease or even increase this timeout since the webhook timeout can change a lot depending on a specific scenario.


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