Disable automatic contact creation for Conversations
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the moment is by setting filtering rules, as all filtered emails do not create contacts. There is a use case from a customer in this post [Hyperlink removed by moderator as it linked to an archived Community post with duplicate information]
This is a request to build a "Create contact" rule giving us the option to disable automtically creating contacts for people we communicate with in Conversations.
HubSpot please pick this idea up for review: it renders an otherwise very useful add-in into a monstrosity that adds chaos and clutter to the database. The suggested functionality is essential for Conversations but also for emails sent from Outlook (or other email clients) - the amount of new contacts created per month indiscriminately is hovering around 1k per month.... Often empty contacts with just a name and email address. It adds so much friction when trying to keep the database clean and relevant. I know you have a million priorities but this is critical, given how, amongst other things, number of contacts held in CRM counts towards pricing plans etc...
We decided to connect our Inbox this week, and had to disable it within a few days because of all of the spam contacts it was creating. It's totally unusable for us until Hubspot release an update that allows you to configure this.
How can this be a problem that has beeen left unresolved for so long? This thread goes back to 2018. Surely the fix is to only store conversations (and hence by default new contacts) when the contact already exists in HubSpot? This is such a big issue that needs addressing yesterday 🙂 Come on HubSpot get your act together!
The current setup is tedious and I can't imagine a single user that would want every single email and contact logged in HubSpot. That's insane.
I think you (HubSpot) are overcomplicating the UI on this. For now, why not just create an option (checkbox) to disable ALL emails and contacts from automatically pushing to HubSpot. Then, within the extension, create checkboxes and/or buttons that allow users to add specific conversation threads and contacts to HubSpot.
That would enable those of us who only want to see the most highly relevant data in our CRM.
It is next to impossible to segment our contacts to send targeted content when our contact data is so incomplete due to contacts being auto-created. When we add contacts to our system, there are a number of required properties (eg. job function, region, industry, etc.), auto-created contacts do not have any of this information. The example above of how Salesforce does it is exactly what I envioned to be a great solution for this issue - a pop- up notifies us in the email exension whether or not the contact is in the CRM, then we have the choice on how to proceed.
@SteveFarina this looks like a great solution in Salesforce. Let's hope the @hubspot team pick this up. I recon it is costing my client about 50 hours/year just cleaning up useless contacts. Needs solving this asap.
So many of my clients struggle with this frustrating setting. There needs to be a way for the sales reps to decide whether or not a contact should be created from the Sales extension rather than the tool automatically creating contacts for them and creating spammy contacts in the CRM database.
Is there any update on this? We are considering disconnecting our Inbox due to the amount of spam and consquent trash contacts that are created. Very frustrating.
Hey, are there any news on this issue? I cannot write a single email in my Gmail without HubSpot automatically creating a contact. Would love an option for that!
Hi there @MICEO . The Gmail integration should solve your problem. There are the two check boxes on every email that you send - "Log" and "Track". You can uncheck those, and no more contact creation. And if those are by default checked and you want them unchecked (again, by default), at the top of the page, click the Hubspot icon > Log and track settings and uncheck there. All this is valid if I understood your issue correctly. The problem here is with the email that is connected to Hubspot's Inbox - that is the issue.
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