Disable automatic contact creation for Conversations
HubSpot auto creates a contact for anyone that emails in - or is cc'd into a reply in conversations. For some customers who manage through support, this will mean a large number of contacts can enter the database. The only way to prevent this at the moment is by setting filtering rules, as all filtered emails do not create contacts. There is a use case from a customer in this post [Hyperlink removed by moderator as it linked to an archived Community post with duplicate information]
This is a request to build a "Create contact" rule giving us the option to disable automtically creating contacts for people we communicate with in Conversations.
For our use case, currently, employees are being added as contacts through our conversation inbox. We do NOT want those internal to our organization added to HubSpot! We need a way, other than workflows or constant data clean-up, to eliminate/prevent these employees from being added.
yes! Mush needed! Please implement an option to manually create contacts from unknown conversations in the inbox. My team-shared inbox is FLOODED with spam, and the contacts being created are filling up the database with fake people. PLEASE implement this.
Still not resolved after more than 6 years. Besides this problem, there are a lot of other minor issues that HubSpot simply can't solve. We have now decided to say goodbye to HubSpot and will switch to Pipedrive in Q4 2024. That saves us almost 75% in costs on an annual basis, and it offers us almost the same functionalities. When I pay premium prices, I also expect premium implementation of customer feedback. It seems like they are getting HubSpot ready for sale and they don't care about the rest anymore.
We need this feature as well. Our Support team supports two completely separate product lines. Emails sent into support auto-create contacts that we have no effective means of tagging or filtering. This is causing friction with upper management and marketing who aren't able to target communications to contacts associated with one of those two product lines but not with the other one.
This is a major fail for a Customer Relationship Management software...
Think this is needed in more than just conversations but as a whole system setting somehow.
We have our support team work through Zendesk and at the moment there isn't a way to block the spam from that entering our Hubspot CRM. We can't change the data sync integration to only sync to existing contacts as we often get clients emailing from a secondary or even third email address so in those instances we need the contact to be created, but it is SUPER annoying having all the spammy junk that goes to the support emails hit Hubspot.
I had to downgrade my Hubspot portal temporarily to the free account... and as a free user, there is no deliniation between non-marketing contacts and marketing contacts. So that means everyone who comes in from the conversations inbox is getting added to my email marketing list. To make matters worse, I'm unable to filter those people out through workflows or custom properties because I no longer have access to that functionality. This makes it unfortunately VERY easy to send marketing emails to people who never opted in, which is a terrible customer experience. Not only that, but I noticed some contacts were created based on someone forwarding an email to me from someone else. So I never emailed this person and they never emailed me, but because a contact of mine forwarded an email from them, they appear as a contact now that's on my email marketing list. This is really an awful user experience that needs a resolution ASAP!! Please help, Hubspot!
I’m sorry to give you the bass news but they don’t care this ticket has been open for years and there has been hundreds if not thousands of complaints regarding this issue. It’s just what happens when a company gets to large.
Hi @EricHirsh I don't think everyone falls into those two camps. In fact I think most people commenting don't fall into those two camps.
This is not about team emails or about spam. It's about data maintenance. We don't want records created in our database when they don't already exist. One of the reasons is that people often have a different email domain than their website domain. The other reason is that with a large team using Hubspot you get users emailing people that you simply don't want in your database.
This should be a global setting option from within Hubspot AND the Outlook (or other email) Plugin should default to excluding New Contacts for email association.
My case doesn't correspond to use case 1, but could be closer to use case 2. My customer would like to connect his generic “B2C contact” mailbox to the Hubspot inbox, in order to better manage the allocation of information sheet owners and avoid having to switch mailboxes to Gmail. However, this contact email address appears on the website and they receive a lot of messages that don't concern their core business, that concern B2B or one of their processes that isn't implemented within Hubspot. It's not necessarily spam, but a lot of people who “get” the wrong email on the site, send an email to this contact email address. A lot of people are junk contacts and shouldn't end up in HS. They'd like to be able to read the email and decide whether or not to add the contact to HS.
Our general inbox receives all kinds of messages; some are accounting-related, newsletters, and most importantly, when an employee leaves, we create an alias for a while to catch any messages sent to that employee for a while. Only a fraction of the messages that we are receiving in the general inbox are actually sales related, but we need to have the functionality of having every employee be able to respond and send messages from the general inbox. It is difficult enough to keep our database cleaned up, but having to delete contacts from newsletters, solicitations, etc. is exceptionally frustrating. Wouldn't it be a simple fix NOT to add those contacts and have a little button like in the Outlook extension "add this contact to HubSpot" in addition to the option to add all if somebody chooses? Although I don't know why anybody would want to add contacts without reviewing them for sales potential.
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