HubSpot Ideas

joerivlekken

Disable attachments option in chatbot open answer fields

When creating a chatbot and you have a question with an open answer (for example: a question you need the user to enter): there will always be the possibility for a user to upload an attachment.

 

In many cases this is not wanted (as we would just want to capture a question or other general info).

 

A handy feature would be the possibility to disable attachment input at chatflow or question level.

 

joerivlekken_0-1621629852972.png

 

2 Replies
LOConnor123
Top Contributor

@joerivlekken  Hi there. This may be a little late. 

 

I came across this a moment ago. I found this solution in a previous forum conversatino:

 

 
Hope this helps. 
 
Liam
joerivlekken
Member

@LOConnor123  no problem, thanks a lot for the update, I'll look into it!