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Status: Idea Submitted
ifaith
Submitted by on ‎Sep 4, 2020 12:17 PM

Disable Caller ID

Looking for a way to have caller ID disabled or use a company number for outbound calls in the HubSpot app. This way customers will not be recieving personal phone numbers from our staff if they are using their own cell.

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5 Replies
MPAteam
Member
‎Oct 9, 2020 12:48 PM

Hi there. We are having the same probelm. We are a small firm who only want out going calls going out, we do not want people to be able to call us back. I am using a Mobile phone and calling through the CRM as all calls have to be tracked. 1 it looks really unprofessional having a mobile number.... 2 it's going to cause us cutomer issues if their calls are not being answered! I have tried to not show my caller ID on my phone and that does not work. 

RW4
Member
‎Apr 12, 2021 10:15 PM

We have a team of virtual support and using their private numbers via hubspot is unhelpful as they are not online all the time and business calls back to a private number is not ideal.

NGunn
Member
‎Aug 4, 2021 3:05 PM

agree - until this ability to hide outbound number exists, we can't use this.

BDomingues
Member
‎Oct 29, 2021 3:09 PM

Concordo, também temos aqui o problema de muitos clientes não aceitarem a ligação por aparecer o DDD+Número.

OYoung
Member
‎Feb 2, 2022 9:09 PM

Having the same issue here! This is a key feature for our business as we don't want to offer inbound calling at all.