Disable Automatic Unenrollment in Sequences

[GDunn]

I frequently put together resources that I want to send out and make sure that our clients receive it. I also use sequences to send emails to our team internally so that I can track opens & engagement within the team. 

I think it would be helpful to be able to turn off the 'automatic unenrollment' once someone replies, because I'd still like the contact to receive all subsequent communications. 

[GDunn]

Hi everyone! My name is Hallie, and I'm a Program Manager on the CXM team. This is now in public beta! You can opt into this in your account via this link. Please leave feedback for our product team here in this thread as you use the beta. Thank you!

[SBell49]

We will have an update soon! There was a recent interview with the Product Manager of sequences on the HubSpot blog and I have asked if we can use the toggle. Fingers crossed I get an update next week. If I do, I'll update here too!

[SandrineMayzou]

Thank you so much for your follow up!

[HHumphries]

@SBell49 Any updates for us? 

[SWilliams96]

We need this feature as soon as possible as it drastically impacts the type of outreach we are doing.

[justinzimmerman]

+1 to this (it's weird the toggle is there, but can't do anything)

[DanH_UK]

Hello Hubspot! Can you hear us?! Please remove this stupid setting! It was first raised in 2021 and still no news.....

[LMiller46]

It is the dumbest CRM setting ever! If I could upvote this 100 times, I would. It might cost you a customer. 

[EByrne]

Absolutely needed

[LWatsonGT]

I agree with this problem

[DWinnyk]

Would love to have the option to choose this instead of having it locked in. 

[KSpada]

It seems like an easy fix to make this a toggle option. Do you want prospects auto-unenrolled when they reply, yes/no

[RRexilius]

Hubspot, please turn this off.  It's so simple to fix.  OFF

[ASchulz]

HS Admins- lets upvote this and make it change ASAP!

[RRexilius]

Agree. At least have the option to.

[ASchulz]

And its silly that the button is there- Like we have the option- but we
cannot toggle this?
Come on HS Orange- lets update this!

[PGomez628]

One of the sequences we'd like to set up is intended to be used by our sales reps through the lead and deal stages - not for marketing purposes. A personalized, continuous sequence, like Microsoft Dynamics 365 offers, would make for a more seamless experience for our sales reps. We do not want the contact to be unenrolled from our sales sequence simply because they replied to an email or booked a meeting. 

[luizfp]

+1 

we really need this. 

[RBirch]

This would be very helpful.

[JSaylor2]

We have sequences where contacts often reply without completing the desired action — for example, acknowledging receipt, asking a clarifying question, or triggering an automatic out-of-office reply. As a result, these contacts are automatically unenrolled too early, before the follow-up process is complete.

[jason_murray]

HubSpot - this has been open for three years and has 118 comments. Clearly, your users need this functionality. Simply replying to an email saying "working on it" should not unenroll someone from a sequence when the "it" hasn't actually been done. What is the escalation procedure for ideas? Thank you!