I frequently put together resources that I want to send out and make sure that our clients receive it. I also use sequences to send emails to our team internally so that I can track opens & engagement within the team.
I think it would be helpful to be able to turn off the 'automatic unenrollment' once someone replies, because I'd still like the contact to receive all subsequent communications.
Far out, it's been nearly a year and a half and @hubspot haven't even posted to say they've looked at it, much less sorted it. C'mon, pull finger and make this change. It's such a simple thing to do, just do it 🙃.
Maybe my org needs to look at a different CRM as HubSpot is just so slow at making the basic changes that we need them to do. It's so frustrating, smh. Has anyone had any experience with MS Dynamics or SalesForce, are they better at reviewing community requests and making changes?
We need to turn this off and on... We're using sequences for educational emails. We don't want people unenrolled if they reply. We want to send them the next message regardless of reply status.
I sent this stream to support to try and get some eyes on it. They claim it will be sent over to the team:
Hi Michael!
Thanks for reaching out to HubSpot Support. Happy to help!
I have gone ahead and forwarded this feedback to the team internally to get some eyes on it!
Please let me know if you have any additional questions in regards to this!
Best,
Julia
HubSpot Support
As for HS vs. Salesforce and Dynamics, I have been Admin on all three. Salesforce was the easiest to customize and is integrated with everything, but you also pay for that. Dynamics was great with Office and our other DBMS, but I had to get consultants to do anything difficult. Hubspot has good function and value for the money but limits functionality to what they think is right (try to unbounce an email address or not auto-unenroll). All three will listen more to the ones spending the money.
We have moved our campaigns off of HS, which is costing them money and irritating our IT and Dev team, until they turn this back on as an option. It used to be there, so it cannot be that hard.
We listen to every one of our clients as they often merge or are acquired by large entities. Maybe HubSpot needs to listen to a perceived small fish before they are part of a large fish and mad for being ignored.
Why offer a "toggle" in the UI if it can't be changed? This is a basic capabilities that is massively restricting the functionality of our outreach programs, please consider offering this functionality as it's a huge blocker for our marketing campaigns to sales.
Please allow users to disable the Unenroll from sequence toggle! The sequence tool is super helpful for existing client communication but useless if they don't receive the information in future steps simply because they replied.
100% Agree with this. The sequences feature could be very interesting, but because of the auto unenrollment after just 1 email reply it makes it completely useless for us. We create them, because we have a certain flow after we meet a new lead at a congress. In automatically created steps we try to get them to a Presentation. Mail from a template --> Call --> Interested? --> Follow Up Call --> DMU call --> Presentation scheduled. It's lovely how i can see all the contacts in every stage of the sequence. But if there is just one reply on a mail or one meeting planned it automatically unenrolls. I just don't understand why i can't turn that off. That really is a problem. And as i said, it makes it completely useless for us. Please Hubspot, fix this.
Adding this to the list of random HS "features" that I find super annoying. Why do the restrict users in these ways for no apparent reason? I also agree with the comment: "I don't understand why it gives you an option, if that option isn't even available." - they probably want us to upgrade to the enterprise level in order to use that 'option' 🙄
It used to be unlocked, and you could decide. Now, we do not have the option as HubSpot judges us incapable of making this decision. We are two years out on this, and they continue to ignore it.
Every time a salesperson or customer service person wants to review our use and try to upsell, I tell them to spend the time on this.
