I frequently put together resources that I want to send out and make sure that our clients receive it. I also use sequences to send emails to our team internally so that I can track opens & engagement within the team.
I think it would be helpful to be able to turn off the 'automatic unenrollment' once someone replies, because I'd still like the contact to receive all subsequent communications.
Because of the flaw where a response unenrolls someone from a sequence, I now have to add MailChimp to my tech stack. I am paying a pretty penny for Hubspot Service Professional and would like it to handle our service email needs.
I strongly agree with being able to turn them off, and I believe you used to be able to, so this should be a quick fix. I do not need to be babysat by my CRM on whether a client/prospect can get another automated email. Our name is on the email, not HubSpot. I can't even understand why you would make this mandatory. Where is your exposure?
An example: we have a product testing sequence that promotes proper use and exploration during their trial, and asks for feedback. If we have to send each one manually, it adds a lot of manual effort (six touchpoints), as we have many of these going at any given time. If the testing company returns requested feedback, they get knocked out, if they ask a question, they get knocked out, if they just say thanks for the reminder, they get knocked out. Your mandatory auto-unenroll makes a cool tool and time-saving element, worthless in these type of circumstances.
yes... why are the toggle switches even there if we can turn them off?
Very frustrating. I was hoping to send a sequence of emails to remind notify my clients on the status of their delivery order, and currently whenever my clients reply, they get kicked out of the sequence which is not at all what I want. I need the client to go through the whole sequence in order to ensure the receive the package.
I was initially hoping to complete this via workflows, but even there, there is a limitation imposed by hubspot. I since then switched my aproach to have this completed via sequences, but here we go again. Another imposed limitation.
I finding one problem after another. Hope @hubspot gets around to fixing this. Won't be holding my breath though, judging from the progress on other issues the community has brought up.
Far out, it's been nearly a year and a half and @hubspot haven't even posted to say they've looked at it, much less sorted it. C'mon, pull finger and make this change. It's such a simple thing to do, just do it 🙃.
Maybe my org needs to look at a different CRM as HubSpot is just so slow at making the basic changes that we need them to do. It's so frustrating, smh. Has anyone had any experience with MS Dynamics or SalesForce, are they better at reviewing community requests and making changes?
We need to turn this off and on... We're using sequences for educational emails. We don't want people unenrolled if they reply. We want to send them the next message regardless of reply status.
I sent this stream to support to try and get some eyes on it. They claim it will be sent over to the team:
Hi Michael!
Thanks for reaching out to HubSpot Support. Happy to help!
I have gone ahead and forwarded this feedback to the team internally to get some eyes on it!
Please let me know if you have any additional questions in regards to this!
Best,
Julia
HubSpot Support
As for HS vs. Salesforce and Dynamics, I have been Admin on all three. Salesforce was the easiest to customize and is integrated with everything, but you also pay for that. Dynamics was great with Office and our other DBMS, but I had to get consultants to do anything difficult. Hubspot has good function and value for the money but limits functionality to what they think is right (try to unbounce an email address or not auto-unenroll). All three will listen more to the ones spending the money.
We have moved our campaigns off of HS, which is costing them money and irritating our IT and Dev team, until they turn this back on as an option. It used to be there, so it cannot be that hard.
We listen to every one of our clients as they often merge or are acquired by large entities. Maybe HubSpot needs to listen to a perceived small fish before they are part of a large fish and mad for being ignored.
Why offer a "toggle" in the UI if it can't be changed? This is a basic capabilities that is massively restricting the functionality of our outreach programs, please consider offering this functionality as it's a huge blocker for our marketing campaigns to sales.
Please allow users to disable the Unenroll from sequence toggle! The sequence tool is super helpful for existing client communication but useless if they don't receive the information in future steps simply because they replied.
