I frequently put together resources that I want to send out and make sure that our clients receive it. I also use sequences to send emails to our team internally so that I can track opens & engagement within the team.
I think it would be helpful to be able to turn off the 'automatic unenrollment' once someone replies, because I'd still like the contact to receive all subsequent communications.
100% Agree with this. The sequences feature could be very interesting, but because of the auto unenrollment after just 1 email reply it makes it completely useless for us. We create them, because we have a certain flow after we meet a new lead at a congress. In automatically created steps we try to get them to a Presentation. Mail from a template --> Call --> Interested? --> Follow Up Call --> DMU call --> Presentation scheduled. It's lovely how i can see all the contacts in every stage of the sequence. But if there is just one reply on a mail or one meeting planned it automatically unenrolls. I just don't understand why i can't turn that off. That really is a problem. And as i said, it makes it completely useless for us. Please Hubspot, fix this.
I would also love to be able to toggle this on and off. Just because someone responds to an email does not mean they should be removed from the sequence entirely - in fact, we lose the connection between meetings booked and the particular sequence because the person is removed before they get to that step.
Adding this to the list of random HS "features" that I find super annoying. Why do the restrict users in these ways for no apparent reason? I also agree with the comment: "I don't understand why it gives you an option, if that option isn't even available." - they probably want us to upgrade to the enterprise level in order to use that 'option' 🙄
It used to be unlocked, and you could decide. Now, we do not have the option as HubSpot judges us incapable of making this decision. We are two years out on this, and they continue to ignore it.
Every time a salesperson or customer service person wants to review our use and try to upsell, I tell them to spend the time on this.
Yes please! I use a sequence for internal tasking on customers's files and everytime the customers email us the tasking sequences stop and we have to re subscribe manually on the right stage. It's creating manual tasks and increases risks in follow ups (which is exact opposite of the original purpose..).
