Disable Automatic Unenrollment in Sequences

[GDunn]

I frequently put together resources that I want to send out and make sure that our clients receive it. I also use sequences to send emails to our team internally so that I can track opens & engagement within the team. 

I think it would be helpful to be able to turn off the 'automatic unenrollment' once someone replies, because I'd still like the contact to receive all subsequent communications. 

[AVara]

The setting in the Automation section of sequences to unenroll contacts if they reply to an email is a far reaching setting. Especially when it can't be undone. If I have someone enrolled in a sequence for a free trial to receive daily tips & tricks, and they respond, "thank you for the info," they just un-enrolled themselves from the rest of the helpful sequence. 

Why would Hubspot make this a universal "always on" type of setting?

[MCindrich5]

Yes please! Is there a workaround this? We need it as soon as possible. I'm looking for a way to build an ongoing scheduled cadence of communication with tasks associated but i don't want to unenroll anoyone. 

[ABrewer]

I 100% agree with this. It would be extremely helpful. HubSpot, please please please consider this! 

[LSeymour]

Would be a very helpful feature 

[OLucas0]

This would be very helpful.  I have experienced this, and have been previously unaware when contacts had been unenrolled for a sequence.  

[AliciaMcPherson]

I 100% agree and am having the same problem! Would love to be able to undo this trigger setting. 

[BCecil]

Yes! Please allow us to disable automatic unenrollment!  We use this to automatically trigger emails task to keep our customers informed of lead times on backorders.  It might not be exactly what it's designed for but with backorders taking over 24 weeks we need the help.  When the customers reply "thanks for the update" they automatically unenroll.  If you have a better way of doing this, I am all ears. 

[CMcIntosh4952]

Yes having this trigger enforced for all sequences limits so many use cases.  Removing it would be a great idea.

[Racecheck]

I 100% agree that having the option to disable automatic unenrollment in sequences would be a really useful feature, I.e. for certain educational or onboarding sequences.

[AnythingPrintca]

I 100% agree.  This would be an excellent feature!

[AMalko]

Totally agree, we need this feature.

[LChristian]

Yes!  Please allow HubSpot clients to toggle the enrollment triggers on and off.  Let us decide that those triggers should be connected to audiance and communiation intention!  

[ÁCourtney]

This would be a really useful feature! 

[AMulready]

Needed for basic email automation 

[sidneykeith]

We also need this. The toggle switches are there, but they wont let us turn them off.

[ElaineSN]

+1

[DanielJeal]

I 100% agree, for a fixed sequence that requires some other condition to be met, it renders the sequence useless.

[AMoyies]

100%, unrolling loses all personalisation. Should be able to toggle off.

[mroberts]

This is definitely a need for us. We want to use Sequences when we beta-test new features and ask for user feedback. However, because we ask users to reply, it unenrolls them, rendering the rest of our sequence useless. The toggle switches are there. We should be able to manage them ourselves, depending on the purpose of each sequence. Just hand over the power! Lol! 😁

[RVenkatesan]

We are facing same issue as well, would like to upvote to resolve this