HubSpot Ideas

BEastom8

Delete or void Invoices (don't make mistakes permanent)

This is a huge issue and there seems to be no reason for it.  It is impossible to Delete or Void an invoice after a certain point.  If an invoice is accidentally marked paid it's locked.  You can't delete it, void it or unassociate it, so it is just permanently **bleep** up.  This is unacceptable.  Nothing should ever be impossible to undo.  I have clients now that show multiple paid invoices because one was marked paid with the wrong amount.  So a new one was created with the correct amount and now they show double paid.  To not be able to correct this is absolutely laughable.

43 Replies
NFernández
Participant

HI, this issue doesn't seem to have been resolved by Hubspot. I am currently facing the same issue (Starter subscription)...

JustAUser
Participant

Customer moved over the year and needs a different adress on the invoice - I can't do that... Please make invoiced editable as a right...

This invoicing-tool is missing so many functions to takle the regulations made by law, it is really hard to work with it.

ilonamiller
Participant

Update pls!

 

- Customer paid for invoice with CC

- CC payment was refunded

- Invoice is still marked as paid

- Customer needs to pay for the invoice but now if they pay I can't reconcile it to the payment so now the invoice will be paid AND I will have an unreconcilable payment i.e. my income will be double counted

 

This is ridiculous