Delete or recall a chat message or a user comment in conversations inbox


Currently, it's not possible to delete a user comment or recall a chat message if it has been sent out. It'd be really great if we can delete a user comment that has been added to the wrong conversation so as to avoid confusion or to have the ability to recall a wrongly sent chat message (just like how Whatsapp allows for a recall of message). 



13 Replies

Yes i agree , and the ability to comment with a colleugue within the app on the fly 


Yes this development would be super useful. At least to have somekind of wait time for the message. For example possibility to delete the message within 15 seconds of sending it. 


I agree with this. I've got emails in the Conversations Inbox with 4-5 Notes in a row with text like "sjfkj, dfjksljf, hflshf" and "huh?! cannot delete+!??!?!" etc.. it just looks messy.


Currently, it's not possible to delete a user comment if it has been sent out. It'd be really great if we can delete a user comment that has been added to the wrong conversation so as to avoid issues.Also, you do not have the feature to add a comment/internal note through the mobile app, it would be great to have that as well. This is a very important feature to us.


This is a no-brainer. Comments are often added to the wrong conversation when there are a bunch of them in the queue. Yikes. We need to be able to delete them as needed. Or at least let an admin delete them. 

Status updated to: Not Currently Planned
HubSpot Product Team

Hi everyone,


I’m Vijay, the Product Manager for HubSpot’s Conversations Inbox tool. Thank you for taking the time to submit and upvote this idea. At this time there are no plans to work on this Idea as we are focused on building out the core functionality for Inbox.  This is not to say that this idea will never be developed, just that there are no plans to do so at this time.


Thank you for your patience and understanding. 



Vijay Vadlamani


I would like to be able to edit the comments made in the conversations inbox. I don't like that if I hit the enter key it automatically posts my comment. For example, I was creating a bullet point list and hit enter to go to the next line, but it submitted my comment instead. So I had to create a second comment completing the full list since I could edit or delete the previous comment

Participant | Platinum Partner

I think this is a must-have option for the inbox feature and I'm quite surprised it's not available already.


There are times where a mistake may be made in a response, or perhaps you're logged into a different HubSpot account than you first thought and respond on the wrong account. It's also a great way of keeping the records clean and tidy.


Comments can easily be added to the wrong conversations, especially when there is a number going on at once. This can come across as unprofessional, although it's an easy mistake to make.


HubSpot please consider this functionality in your next update.


Also to recall an email message when you realize it went to the forwarder, not the person you intended. 🙄


Hey guys

I think it is very important and basic for a chat platform.

I'd love if it to be developed



My team and I truly believe this is a must-have feature. Intercom allowed us to delete a message that was sent by mistake, which occurs very frequently. As humans and handling several chats per day (more than 200 per agent sometimes), it's normal to commit this mistake and it's a pity this is a missing feature. 

We strongly upvote for this development. 


Upvoting this idea. Hubspot Product team should not repost the same "not planned" message but take action. It is obvious everyone wants that!


Yup likewise upvoting this idea, definitely need to recall emails and chats through conversation inbox regularly