HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

HubSpot Updates
Delivered
May 30, 2024 06:15 AM

Hi Everyone, 

My name is Sabari Ram, the Product Manager for this feature.

I am super excited to announce that the ability to delete form submissions is now available to all customers. 🎉

You can read about the feature in this KB Article.

Thank you all for taking the time to submit, vote and comment on this Idea.

 

Regards,

Sabari, Product Lead

In Beta
March 20, 2024 12:41 AM

Hi everyone,

 

I'd like to thank you all for taking the time to submit, vote, and comment on this Idea.

 

My name is Sabari Ram, and I’m the Product Manager responsible for this feature. 

I'm happy to announce that this feature is now In Private Beta.

You should be able to request access to the private beta from under "Product updates" in your  HubSpot portal.

 

I will keep this thread updated when we make this feature generally available to all. 

 

Regards,

Sabari

 

October 17, 2023 01:42 PM

Hi Everyone, 

We are actively building this feature. I will keep this thread updated as we get close to releasing the feature. Thank you for your patience.

 

Regards,

Sabari Ram

Product Lead

May 17, 2023 05:25 AM

Hi Everyone, 

I am the PM for the Form Submissions product area. I am excited to inform that we have started to work on this request. I will keep this thread updated once we have delivered this feature. Thank you all for your patience. 

 

Regards,

Sabari Ram

Being Reviewed
June 15, 2022 06:29 AM

Hi folks,

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.

 

Any news about this feature request will be relayed on this thread, so please stay tuned!

 

Sabari Ram

Product Manager

December 16, 2021 01:35 PM

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

Not Currently Planned
September 10, 2020 06:14 AM

Hi all, 

 

My name is Tom I'm on the forms team within HubSpot. 

At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool. 

Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future. 

409 Replies
SPod
Member

We should be able to control our data (GDPR) and have tools to deal with spam form submissions, or testers. Please prioritise this

NFerns
Member

Please add this!

MWood6
Member

This lacking feature is one of the reasons I moved my team to Salesforce. Baffles me that it has been 6 years since the intial request -- while the ability to delete form submissions is such a basic feature. Unsubscribing from this issue now. Good luck everyone 😂

AmandaMid
Member

Agree with everyone else in the comments. this is a really important feature that needs to be prioritised.  

aottho
Participant

@SabariRam is there an update on this?

TylerG
Participant

So it took you guys/gals years to decide that you in fact weren't capable of figuring this out?

 

I must admit these community forums are full of great suggestions with absolutely no movement—Disappointing. 

 

 

DSchnorrenber
Member

Agree, it's a very-needed functionality! I am glad to hear that HS has started to work on this request. Looking forward to the news! 

Jinukurian_kv
Member

This has to be a must-have feature. Why no update on this?

DLi0
Member

Wouldn't the solution be to delete invalid contacts aka test contacts? We have been having invalid contacts and test submissions plaguing our CRMs as well and resorted to deleting them all in mass. We got an automation routine that cleans up the database for us.

SPod
Member

The latest update from Hubspot support

"Currently, this is only being reviewed by the product engineers, I do not yet see this as something that is in planning or on their radar as of yet. "  so it doesn't seem like they take this seriously. 

I suggest sharing this with other people in your company to comment and upvote this issue and also raise Hubspot support requests until it gets the attention it deserves. Here's why this feature is critical: 

1. GDPR 
2. Spammers - lots of spam submissions that skew data occassionally or just irrelevant contacts we dont want in our reporting
3. Testers, people who test live forms = need to manually filter them out and it also skews conversion rates 

NathalyZam30
Member

Esta funsion deberia ser habilitada ya que nos ahorra tiempo y poder estar libre de spam en nuestros correos.

MBonarowska
Member

yes, add this feature, also regarding test submissions - it should be possible to remove them easily, for example from Form's performace dasboard view.

KarynS
Member

Hi there,

 

Did this ever get solved? I see this request was put in a number of years ago. 

It's something that I really need to action as I have to calculate the tests each time and it affects the ease of reporting.

 

Thanks

ChrisDraeger888
Participant

I agree. It's just an extra annoying thing to have to do and if someone sees it, they think we got more leads than we really did.

vudean
Member

This is extremely important as we have had an employee being harassed by someone and they even have a restraining order, but the person has now taken to using our contact us form to send them inappropriate messages and messages we do not want anyone else with hubspot access to see.  we need a way to delete them.

SabariRam
HubSpot Product Team

Hi Everyone, 

We are actively building this feature. I will keep this thread updated as we get close to releasing the feature. Thank you for your patience.

 

Regards,

Sabari Ram

Product Lead

VBLANCHET
Member
thanks a lot 🙂
JSitas
Member

+ 1 for this, would like to be able to delete the form submission details from the contact. Reason being is sometimes there is data that we don't want to keep any record of, so although i've deleted it from any property storage it is still visible in the submission details. Right now the only way to remove this is to note the customers details and delete the contact and manually recreate it which is annoying as we will lose reporting data such as Submission date/time skewing our lead reporting.

Suzanne33
Participant

Ooooh this would be a great feature!!

donaldrussell
Member

I would love to have an option to delete all form submission at once.

thanks