HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

HubSpot Updates
Being Reviewed
June 15, 2022 06:29 AM

Hi folks,

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.

 

Any news about this feature request will be relayed on this thread, so please stay tuned!

 

Sabari Ram

Product Manager

December 16, 2021 01:35 PM

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

Not Currently Planned
September 10, 2020 06:14 AM

Hi all, 

 

My name is Tom I'm on the forms team within HubSpot. 

At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool. 

Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future. 

November 01, 2018 06:25 AM

We don't currently have anything planned to allow "fake" or test submissions on our forms. For analytics reasons we don't currently have anything planned to allow the removal of form submissions or views on any forms. 

 

This is something we may revisit within the future. But for the moment we don't currently have any testing outside of whats available within our preview panel within the forms editor on our roadmap. 

Re: Delete form submissions - changed to: Not Currently Planned
November 01, 2018 06:10 AM

252 Replies
CB44
Member

Not sure if this has been mentioned (there are a lot of comments on this topic!) but this also ties strongly into how we have to track referrals.  Because HubSpot does not have a good system for referral tracking (a separate frustration of ours), we enter our referral information through forms. 

 

Sometimes there is human error and a typo will occur, or an incorrect option will be selected when completing the referral form.  The inability to internally edit or delete a form submission means that the results will forever be incorrect on our reporting which is very problematic since those reports are needed for KPI assessment at our company.

 

We really do need the ability to at least delete form submissions, please!

MvanRemmen
Member

Yes, please add this feature!

FCorbaci
Member

Yes we need to have this if we want to use HS  as main source for basic measurement metrics, if we dont have it, we have to go back to spreadsheets for every basic metric measurement

Azouzimedali
Member

I don't know how this hasn't been implemented yet

aottho
Participant

@SabariRam Do you have an update on this? It's been a bit since december.

ACarriere
Member
I know! It’s ridiculous!
LMirabeau
Participant

This is my exact need. Do we know any time period for this?

SheilaHansen
Member

We really need this feature. In other marketing automation platforms I've worked with, this can be done easily. It makes for more accurate reporting, and also cleans up the form submission export list.

tomwatney
Member

This is not a gap around data protection laws? 

 

Say you use a form to collect personal information. Individuals have the right to have their personal details deleted ("right to be forgotten"), especially for data subjects in the EU.

 

There needs to be a way to delete or anonymise personal data collected via a form. 

victoriadubinsk
Member

This feature is needed! Sometimes we use our real accounts to test forms and workflows which messes with reporting information  -- we shouldn't have to delete the entire record, just the form submissions. 

ElizabethN
Member

This is a problem for me and my team as well. We do a events and before to open the form officaliy we do a test registrations. 

Now they are together with the real ones and it's not good at all because I don't have the correct information how many registrations we have 

Christina3
Member

I'd love this feature as well! We always test our forms and thend delete the contact, but it still shows up in the form submission data.

Irmelin
Participant

I want to call attention to another problem created by this: The inability to delete form submissions also means it's not possible to delete campaign members from SFDC campaigns that are connected to the forms, because the deleted members sync right back in.

PvandenHurk
Member

Yes, agree. It's definitely a basic feature. 

fannykuhn
Participant

Need this for correct reporting!
FYI there is another post about this here, so if everyone upvotes this one too maybe we can get soem additional traction 🙂 https://community.hubspot.com/t5/HubSpot-Ideas/Deleting-submissions-from-the-forms/idc-p/622345#M110... 

HistoryTrust
Member

Please make it possible to delete submissions or add "test" submissions. Currently there is no way to see if the form functions propertly without skewing analytical data with fake submissions by our team. High priority. 

KOyama
Member

Like many have stated, this would not just be useful for deleting test submissions. We would like to be able to delete "junk" submissions and false leads. This would be very critical for our reporting. We use many other methods to filter this out but they are all very manual and stack in tedium and to keep track of things. 

JBigbee
Participant

@SabariRam Please provide an update on where we are at with this request. This is infuriating that Hubspot does not have the BASIC BASIC ability to delete form submissions. We get so many spam and junk form submissions that throw off our metrics and reporting. Not only that, but the inability to delete test submissions is absolutely ridiculous. For a software that we pay tens of thousands of dollars a year to use, that is a leader in the industry, you would think that they would have a VERY SIMPLE feature like deleting form submissions. I would like to reiterate something others have mentioned, that the inability to delete form submissions is a violation of the GDPR laws. How has Hubspot not done this yet? Look at how many people you have upset, Hubspot. Please fix this ASAP. I can't believe this. 

EPhillips
Member | Partner

This ability is crucial for one of our clients, because site users have potentially been entering private health info into forms. While I can clear the field data from the contact records, the actual data is still visible in the contact record history. I can prevent this from happening going forward, but how do I clean out what's potentially already there?

JBigbee
Participant

Pinging @SabariRam again to request an update on this.