Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.
I am the PM for the Form Submissions product area. I am excited to inform that we have started to work on this request. I will keep this thread updated once we have delivered this feature. Thank you all for your patience.
Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.
Any news about this feature request will be relayed on this thread, so please stay tuned!
My name is Tom I'm on the forms team within HubSpot.
At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool.
Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future.
I want to be able to remove "test" contacts from being counted as a lead.
If I'm testing a form, I want to see that the form went through and get the follow up email, but I don't want it to go in our email marketing system as a marketing qualified lead.
I want to be able to block email domains e.g. from my company name from a buyer's journey/customer life cycle stage.
Test contacts mess up metrics. And I work out of several office locations so filtering by IP address doesn't help.
Do I have to create a rule in workflows for this?
This would be a really helpful feature to be able to define 'test contacts' in the system who won't count as leads. Thanks.
Agree here. It's a necessary feature for accurate data reporting. I'm surprised that this isn't already an option - for QA purposes, there will always be people testing forms and those submissions skew the data and disrupt our organization's usage of HubSpot.
This is really critical - not only is it difficult to test, and yes IP address filtering works, but I have third party pay-per-click sites that want to test their own conversion tracking and I can't control them from testing that. I also often get duplicate submissions back to back that are truly only a single submission being counted twice. We also have companies trying to sell the use that might use a form to contact us, not a conversion we want to count either.
At the end of the day, I want to do landing page re-writes and test different things, but its hard if you can't trust the data to know if you've made any improvements. Please move this up the development list.
This is a real need. I was very surprised to see that I cannot delete form submissions that I submitted as a test. Now I need to remember to delete them from every export of the results.
This would really help us clean our data - we are testing our forms weekly which results in dirty data that could be easily prevented with this feature. It's not practical for us to remove IPs or do any sort of similar workarounds as we have our field sales team (based all around the US and the world) downloading our brochures (to tune into the user XP) which means removing IPs is practically impossible. Thank you
Yes please activate this Hubspot. We get spam form completions everyday and this makes reporting to our board difficult as they will look inside HS to get numbers and then we have to frequently fight this fire when we submit our reports.
This would be a nice enhancement, epecially when the forms are being used for events. It would be easier to manage the list within HubSpot, instead of exporting and then making the edits. This type of process leaves much room for errors.
Please add this feature. Dupes and tests keep throwing off counts. I would like the ability/option to delete form submissions so they don't impact the metrics.
