HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

HubSpot Updates
Delivered
May 30, 2024 06:15 AM

Hi Everyone, 

My name is Sabari Ram, the Product Manager for this feature.

I am super excited to announce that the ability to delete form submissions is now available to all customers. 🎉

You can read about the feature in this KB Article.

Thank you all for taking the time to submit, vote and comment on this Idea.

 

Regards,

Sabari, Product Lead

In Beta
March 20, 2024 12:41 AM

Hi everyone,

 

I'd like to thank you all for taking the time to submit, vote, and comment on this Idea.

 

My name is Sabari Ram, and I’m the Product Manager responsible for this feature. 

I'm happy to announce that this feature is now In Private Beta.

You should be able to request access to the private beta from under "Product updates" in your  HubSpot portal.

 

I will keep this thread updated when we make this feature generally available to all. 

 

Regards,

Sabari

 

October 17, 2023 01:42 PM

Hi Everyone, 

We are actively building this feature. I will keep this thread updated as we get close to releasing the feature. Thank you for your patience.

 

Regards,

Sabari Ram

Product Lead

May 17, 2023 05:25 AM

Hi Everyone, 

I am the PM for the Form Submissions product area. I am excited to inform that we have started to work on this request. I will keep this thread updated once we have delivered this feature. Thank you all for your patience. 

 

Regards,

Sabari Ram

Being Reviewed
June 15, 2022 06:29 AM

Hi folks,

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.

 

Any news about this feature request will be relayed on this thread, so please stay tuned!

 

Sabari Ram

Product Manager

December 16, 2021 01:35 PM

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

Not Currently Planned
September 10, 2020 06:14 AM

Hi all, 

 

My name is Tom I'm on the forms team within HubSpot. 

At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool. 

Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future. 

410 Replies
Lieke_Crunchr
Participant

Please add this, I have also to deal with a lot of test submissions in my reporting.

 

Tnx!

Driek
Contributor

This is a must-have. Especially when people fill out forms with the same emailaddress and you have an interface with a CRM system. The sync can totally mess up contact data in both Hubspot and the CRM system. Manual corrections necessitate the ability to delete form submissions.

 

OLL_CM
Member

Any updates on this?? +1 more vote for adding this essential functionality! 

ericacowan
Contributor

Upvoting! I agree with the above commenters, this should be a standard feature.

MegE
Member

Yes please... 

If not its back to google forms for me

 

PaulaClapon
Member

+1

The hack I found so far is to create the campaign in Hubspot after having tested all forms, and add the landing pages (with the forms) to the campaign from the moment I want to start promoting them. This gives me a 0 views, 0 submissions clean slate for all my assets even though I have 30 test submissions on the forms on those landing pages.

RyanCaracciolo
Participant | Platinum Partner

Agreed with everyone here, thank you. Not only is it our agency doing tests, but our clients often do test leads too. 

Kira
Member

+1!

mattgen180
Participant

Yeah I would love this as well. Especially for testing. Yes, we could create a contact property that could be checked and unchecked but then we need to create a property and a list when we don't actually need it. Seems like too many extra things when just looking at the form submissions alone would be enough.

JDUnymira
Participant

Agreed. In order to test things like Google Tag Manager that uses form validation, it is necessary to test certain things live to ensure tracking is setup properly. 

 

However, we dont want to ruin our data with our own fake conversions from testing. This is real need for every marketer.

JDUnymira
Participant

Totally agree. This is a must-have function for every marketer as testing forms and things like GTM setup are essential and regular tasks.

Stephp111
Member

Definitely need this feature.

jcausseaux
Member | Elite Partner

For testing it's annoying, and also for duplicate submissions. We don't want to track that if someone went in and submitted it 10 times. A manual delete option would suffice for the interim, but eventually applying logic to this data would be beneficial to eliminate test, fake, and duplicate submissions.

mengsel
Member

New to HubSpot and I find it very annoying that we can't even remove test entries from forms, this impacts the data our client works with. Moreover, HubSpot's attitude in this is rather distasteful. Whereas implementing a fix should be relatively easy, this ticket gets redtaped over and over. I don't think I'll continue recommending customers to work with HS if this is the way things work around here.

aottho
Participant

Given that there is absolutely no response, movement or hope on this being added, I no longer recommend HubSpot at all.

Exploring other options currently. Someone on the hubspot team needs to look at this again, maybe they don't understand what we are asking for and why it is so important.

thiesthies
Member

This would be of such great help.

mortenfalslund
Member

I also need this feature.

mortenfalslund
Member

Definitely need this feature.

Ivy
Member

Upvote to this idea! It is important for accurate headcount especially for events

dlosapio
Member

+1 on this; was really hoping this would be an available feature.