HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

HubSpot-Updates
Status aktualisiert zu: Delivered
May 30, 2024 06:15 AM

Hi Everyone, 

My name is Sabari Ram, the Product Manager for this feature.

I am super excited to announce that the ability to delete form submissions is now available to all customers. 🎉

You can read about the feature in this KB Article.

Thank you all for taking the time to submit, vote and comment on this Idea.

 

Regards,

Sabari, Product Lead

Status aktualisiert zu: In Beta
March 20, 2024 12:41 AM

Hi everyone,

 

I'd like to thank you all for taking the time to submit, vote, and comment on this Idea.

 

My name is Sabari Ram, and I’m the Product Manager responsible for this feature. 

I'm happy to announce that this feature is now In Private Beta.

You should be able to request access to the private beta from under "Product updates" in your  HubSpot portal.

 

I will keep this thread updated when we make this feature generally available to all. 

 

Regards,

Sabari

 

October 17, 2023 01:42 PM

Hi Everyone, 

We are actively building this feature. I will keep this thread updated as we get close to releasing the feature. Thank you for your patience.

 

Regards,

Sabari Ram

Product Lead

May 17, 2023 05:25 AM

Hi Everyone, 

I am the PM for the Form Submissions product area. I am excited to inform that we have started to work on this request. I will keep this thread updated once we have delivered this feature. Thank you all for your patience. 

 

Regards,

Sabari Ram

Status aktualisiert zu: Being Reviewed
June 15, 2022 06:29 AM

Hi folks,

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.

 

Any news about this feature request will be relayed on this thread, so please stay tuned!

 

Sabari Ram

Product Manager

December 16, 2021 01:35 PM

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

Status aktualisiert zu: Not Currently Planned
September 10, 2020 06:14 AM

Hi all, 

 

My name is Tom I'm on the forms team within HubSpot. 

At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool. 

Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future. 

409 Kommentare
lukecoburn
Teilnehmer/-in

@magmar has a great point here.  We need to be able to purge all traces of an individual's information upon their request or after a certain amount of time.  I don't see how HubSpot isn't required to provide this ability in order to do business in Europe.  I know HubSpot is working on it ( https://www.hubspot.com/data-privacy/gdpr ) but this ability within form submissions needs to be added to the list.

magmar
Mitwirkender/Mitwirkende | Platinum Partner

@lukecoburn thanks, at least it seems to be on the list, here https://www.hubspot.com/data-privacy/gdpr/product-readiness, so I hope it'll be included on a short term. Even when you fully erase a contact, their submissions are still there. 
So at the moment I refrain from using HubSpot especially in sensible areas like applicant management.

Here's the relavant part of the page:
"Ana has the right to request that you delete all the personal data you have about her. The GDPR requires the permanent removal of Ana’s contact from your database, including email tracking history, call records, form submissions and more.

In many cases, you’ll need to respond to her request within 30 days. The right to deletion is not absolute, and can depend on the context of the request, so it doesn’t always apply.

You will be able to perform a GDPR-compliant permanent delete in your HubSpot portal."

Jeremy_S
Mitglied

Agreed! This functionality would be incredibly useful. 

nunoautotrip
Mitwirkender/Mitwirkende

Please add this feature. We sometimes receive submissions that are not relevant and we would like to delete the respective data.

Olivia_Townsend
Teilnehmer/-in

I agree as well! I keep having to do the math to subtract out my 'test' submissions to keep up with how many real submissions we have. Thanks!

Scubydew
Mitglied

Please lets us delete form submission, this has been requested  for over 2 years now. What is the hold up Hubspot?

IlkkaTuominen
Mitwirkender/Mitwirkende

Following this, much needed here too...

lstanik
Mitglied

any update on the roadmap for this?

GailFS
Mitglied

Ditto everyone's sentiment, particularly with brand new forms, we test them out a lot from different devices and browsers to see how they look and perform - so it's often the same person with test 1, test 2, test 3 last names and the same email. I'd love to just delete them all!

szhao
Mitglied

YES! Please add this feature to the Forms Submissions page. Good data in, good data out! We would appreciate the ability to remove "test" submissions.

Muneyhot
Mitglied

This is a real need. 

Status aktualisiert zu: Not Currently Planned
Tom
HubSpot-Produktteam
HubSpot-Produktteam
 
RafiPN
Mitwirkender/Mitwirkende

Hello @Tom could you give us more details? Are there workarounds in progress like a form testing mode where all form submissions aren't saved to the database? 

Tom
HubSpot-Produktteam
HubSpot-Produktteam

We don't currently have anything planned to allow "fake" or test submissions on our forms. For analytics reasons we don't currently have anything planned to allow the removal of form submissions or views on any forms. 

 

This is something we may revisit within the future. But for the moment we don't currently have any testing outside of whats available within our preview panel within the forms editor on our roadmap. 

dcuster
Mitglied

My customer service team is hounding me for this ability to delete a submission. PLEASE HELP!

kristian
Mitglied

This is not only helpful for deleting test submissions.

 

We recently had a bot farm submit over 670 form submissions on one of our clients forms. The contacts have been deleted, but the form submissions, including the no doubt dangerous malware/virus hyperlinks that they included with every submission still exist and cannot be deleted.

 

We really need to be able to delete these form submissions, both for computer safety and so we don't have to manually adjust out numbers by 670.

TatsianaL
Mitglied

Need this feature. 😞

Would be extremely helpful in terms of accurate stats on form submissions.

GraehamF
Teilnehmer/-in

Want.  It is common practice to test a form when setting it up and deploying code thereafter to make sure the form submission didn't break.

 

This seems like tablestakes for a form that tracks conversion rates.

 

When will this be implemented?

alpinegizmo
Mitglied

I'm stunned this isn't available.

RyanCaracciolo
Teilnehmer/-in | Platinum Partner

I would agree that this needs to come to fruition please. There is a lot of testing that occurs for both inbound and outbound needs and ensuring that other factors are tracking well in analytics, adwords, etc...beyond Hubspot tracking.