HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

HubSpot Updates
In Beta
March 20, 2024 12:41 AM

Hi everyone,

 

I'd like to thank you all for taking the time to submit, vote, and comment on this Idea.

 

My name is Sabari Ram, and I’m the Product Manager responsible for this feature. 

I'm happy to announce that this feature is now In Private Beta.

You should be able to request access to the private beta from under "Product updates" in your  HubSpot portal.

 

I will keep this thread updated when we make this feature generally available to all. 

 

Regards,

Sabari

 

October 17, 2023 01:42 PM

Hi Everyone, 

We are actively building this feature. I will keep this thread updated as we get close to releasing the feature. Thank you for your patience.

 

Regards,

Sabari Ram

Product Lead

May 17, 2023 05:25 AM

Hi Everyone, 

I am the PM for the Form Submissions product area. I am excited to inform that we have started to work on this request. I will keep this thread updated once we have delivered this feature. Thank you all for your patience. 

 

Regards,

Sabari Ram

Being Reviewed
June 15, 2022 06:29 AM

Hi folks,

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.

 

Any news about this feature request will be relayed on this thread, so please stay tuned!

 

Sabari Ram

Product Manager

December 16, 2021 01:35 PM

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

Not Currently Planned
September 10, 2020 06:14 AM

Hi all, 

 

My name is Tom I'm on the forms team within HubSpot. 

At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool. 

Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future. 

401 Replies
IRKiroku
Member

In survey platforms you often can send a preview/test survey out - maybe it would be possible to do the same with forms?

BGrimm1
Member
It's not possible to truly test forms if they're not from the same source. We use HubSpot forms so we would need to test HubSpot forms. It really became an issue when we set-up our Google Conversion Tags and Google needed to submit numerous forms to test. Our numbers are now affected because we can't delete submissions, which seems like a very basic feature.
mujikeer
Member

Its been a while since your last update. May we get any update please?

CSic
Contributor

Following for updates!

lizthomas
Member

I see that this request was submitted as early as 2017... can we please work on this? Between us testing forms, people submitting forms incorrectly, and people being asked to be removed, it's not great that we do not have the ability to delete form submissions. I'm sure there are a lot of areas the developers are working on as we see constant improvements in Hubspot... hoping to nudge this as it's a control we'd like to have over form submissions. 

JoshCole
Member

Any word on this feature going live?

 

Expected completion date?

RichardLewin
Member

We need to edit the form submissions so we don't have to go through the spam and solicitation submissions. Analytics would be more accurate if we can remove unwanted results!

hollymchugh
Member

We didn't have Captcha on one of our forms. This resulted in the same bot filling it out hundreds of times, completely skewing our metrics. It's so frustrating that we can't delete those submissions as they're listed as 'no contact found', but still count. This means our dashboards look VERY healthy for the month at a glance before I've to explain to management, that our metrics aren't correct. 

MariZanchetta
Contributor

Hi @SabariRam !

 

It's been 9 months since this feature started being developed. Any news?

this functionality will be super helpful to provide more accurate insights and remove all the form submission tests we do whenever we create a new form.

 

many thanks!

lsamuelson8
Member

Still waiting on this one

MariaDuenas
Member

Hello, is there any update on this feature? 

TylerG
Participant

"Glacially slow" is the phrase that comes to mind when describing HubSpot feature development.

There is another feature request on these forums that is YEARS old... and the kicker? When they finally do implement your requested feature it'll be locked under an enterprise tier sales account... despite it very much being a necessary marketing feature. Such is life I guess.

AParfitt
Participant

I'm late to the party, but have added an upvote! We also have the need to delete out 'test' forms & 'spam' forms. Looks like it's being worked on... albeit slowly... any updates?

CPossen8
Member

We are particulary interested in this idea for testing purposes, but don't want to polute the dat or performance. Often we need to test forms in LIVE environment to test complete end-to-end process (e.g. follow-up tasks in SFDC were generated and assigned to the right persons and right automation flows are triggered).

Once the testing has sucssefully been completed, we want to be able to remove these submissions, ideally only super admins are able to do so.

Cheers, Cynthia

GInan
Member

Can someone open a Patreon account for this feature? I understand Hubspot does not want to allocate a few thousand dollars to hire a developer to add this feature. Or, they are not adding this feature on purpose, as forum activity contributes to their SEO. I can't think of any other reason why they are so unresponsive to their customers, and ironically, they are a "customer relations" management software company. 

SabariRam
HubSpot Product Team

Hi everyone,

 

I'd like to thank you all for taking the time to submit, vote, and comment on this Idea.

 

My name is Sabari Ram, and I’m the Product Manager responsible for this feature. 

I'm happy to announce that this feature is now In Private Beta.

You should be able to request access to the private beta from under "Product updates" in your  HubSpot portal.

 

I will keep this thread updated when we make this feature generally available to all. 

 

Regards,

Sabari

 

AFreeth
Member
Hello

I can't see how to access this beta feature in my portal, please tell me how to get this.

Thanks

Angela
andybarrandy
Member

Thanks Sabari!  Can you give detailed instructions on how to request access to this feature?

JoshCole
Member

I can not find a portal to request this feature. 

 

Can you help me out Sabari?

 

Thanks! 

GLeon
Participant

To everyone that wants to request access to the Beta, go to your account drop down on the top right, the go to Product Updates and look for Delete Form Submissions and then click on "Request Beta".