HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

HubSpot-Updates
Status aktualisiert zu: Delivered
May 30, 2024 06:15 AM

Hi Everyone, 

My name is Sabari Ram, the Product Manager for this feature.

I am super excited to announce that the ability to delete form submissions is now available to all customers. 🎉

You can read about the feature in this KB Article.

Thank you all for taking the time to submit, vote and comment on this Idea.

 

Regards,

Sabari, Product Lead

Status aktualisiert zu: In Beta
March 20, 2024 12:41 AM

Hi everyone,

 

I'd like to thank you all for taking the time to submit, vote, and comment on this Idea.

 

My name is Sabari Ram, and I’m the Product Manager responsible for this feature. 

I'm happy to announce that this feature is now In Private Beta.

You should be able to request access to the private beta from under "Product updates" in your  HubSpot portal.

 

I will keep this thread updated when we make this feature generally available to all. 

 

Regards,

Sabari

 

October 17, 2023 01:42 PM

Hi Everyone, 

We are actively building this feature. I will keep this thread updated as we get close to releasing the feature. Thank you for your patience.

 

Regards,

Sabari Ram

Product Lead

May 17, 2023 05:25 AM

Hi Everyone, 

I am the PM for the Form Submissions product area. I am excited to inform that we have started to work on this request. I will keep this thread updated once we have delivered this feature. Thank you all for your patience. 

 

Regards,

Sabari Ram

Status aktualisiert zu: Being Reviewed
June 15, 2022 06:29 AM

Hi folks,

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.

 

Any news about this feature request will be relayed on this thread, so please stay tuned!

 

Sabari Ram

Product Manager

December 16, 2021 01:35 PM

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

Status aktualisiert zu: Not Currently Planned
September 10, 2020 06:14 AM

Hi all, 

 

My name is Tom I'm on the forms team within HubSpot. 

At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool. 

Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future. 

408 Kommentare
DBrasell
Mitglied

Please get this done ASAP!!!  We need to DELETE submissions that are made on forms completely... This is basic.  Google forms make this VERY easy.  Astonished this is topic is so many years old.  I will not even consider paying for hubpsot because of this lack of feature.  

MWood6
Mitglied

Took too long to get this fixed. Moving my team to Salesforce next quarter for a long list of reasons -- this SIMPLE feature is reason #7.. 😂 Get your stuff together if you want to retain customers.

CSabbarese
Mitglied

One of many things as well, and we're looking into alternative solutions also. As a HubSpot user for 10+ years, I found them to be the leader in this space, but it appears lately they've experienced growing pains and can't keep up like they used to. This does seem like a simple fix that has gone ignored and that's when you lose clients. It's annoyiong to manually pull test data from reports and not be able to trust the data in your CRM.

SabariRam
HubSpot-Produktteam

Hi Everyone, 

I am the PM for the Form Submissions product area. I am excited to inform that we have started to work on this request. I will keep this thread updated once we have delivered this feature. Thank you all for your patience. 

 

Regards,

Sabari Ram

Yurik
Mitglied

Wow, Sabari, what happened 🙂

cj13579
Mitglied

We pretty much paused using HubSpot because of this but I have been following this thread just to see how long it takes. 

if y'all could implement this on/near 30 June 2024 that would greatly help me in the sweepstakes I have with colleagues.  Thanks! 

DrewSinco
Mitglied

It's great that this is now being reviewed as we didn't want submissions with sensitive information kept. Looking forward to further updates! 

KC6
Mitglied

I'm new to hubspot and am very concerned that this thread has been opened since 2017 yet this option is not available to remove 'test' form submissions and those of prospects (which could be a GDPR breach) who don't their details kept. Very concerning

MTeam1
Mitglied

It would be great if this function would be implemented as it is critical for our performance analysis and it takes too much time to manually update the reportings without the test submissions. Looking forward the the updates on this.

hectorv
Mitwirkender/Mitwirkende

I am happy to see they are working on this.  It looks like we should be able to delete form submissions more easily.  It's just a row removal from that instance, it seems.

AFreeth
Mitglied

Hoping this feature is implemented soon as we recently relaunched our website so did lots of testing and now the contact form reporting is unusable because it's completely skewed by the test data.

VKravchenko0
Mitglied

Any updates so far? What current stage of development for this feature?

SPrestonS
Mitglied

This is a great idea and would be very beneficial to our team as well. Otherwise, we currently have to manually calculate conversion rate. That is really not ideal.

AWatkins3
Mitglied

We had a contact submit an incorrect form from the one she had intended to. (She subsequently went and filled out the correct one.) I'm now creating a contact list for that particular program registration based on form submissions and can't eliminate her from the list manually. The only way to remove her from this list is by adding an additional filter to remove her (by email address), but I'd love the ability to be able to simply delete her errant form submission. 

MStach
Mitwirkender/Mitwirkende

I'm not sure this aligns with the work being done here, but I get a lot of spam/solicitations on our forms. Perhaps there's a way to accept or reject the submission before it becomes a contact record.

 

It's also unclear in the form settings to have a toggle for "Always create contact for new email address - Create a new contact when a form is submitted with an email address that doesn't match any in your existing contacts records." If I have this toggled off, it still creates a contact record. What is the purpose of this setting?

NorNor
Mitglied

This is something that Eloqua offers, and is very useful for removing testing data. 

VIyengar
Mitwirkender/Mitwirkende

what's the latest here?

VIyengar
Mitwirkender/Mitwirkende

This feature seems so basic and honestly I haven't seen a single platform where this isn't possible... be it google forms, typeform, surveymonkey or any other... why is this not possible yet and when will this feature be realesed?

LMontoyaLaske
Mitglied

I would like to "really" delete form submissions - now I can delete the contact record but it still it counts as a submission in the form submissions analytics. This is far from ideal as I can't get an idea of "real submissions" without counting manually.

TommyMac
Teilnehmer/-in

please get this included into HubSpot! Come on, since 2017...