Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.
I am the PM for the Form Submissions product area. I am excited to inform that we have started to work on this request. I will keep this thread updated once we have delivered this feature. Thank you all for your patience.
Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.
Any news about this feature request will be relayed on this thread, so please stay tuned!
My name is Tom I'm on the forms team within HubSpot.
At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool.
Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future.
Suggestion might be you can archive test submission which would exclude them from analytics but maintain security and privacy compliance. We tried to mitigate by filtering internal users IP addresses but this does not always work depending on where users are, especially as more users are working at multiple locations with COVID.
We have a case where we've been tracking logins on our platform as a form submission. Over time we've had users who logged in more than a 1000 times, which has meant that they now have reached the form submission limit on a contact level, and we can now no longer track form submissions on their contact pages. These contacts are as their # of logins suggest some of our most important customers, why it is super important that we can track forms on their contacts.
We understand that logging logins as a form submission wasn't the way to go, but there must be a way to delete those forms. If not available for admins, then at least for HubSpot support. It doesn't make any sense that almost everything else but forms can be deleted. In essence a bunch of our most important clients are now rather useless for automations and tracking based on forms.
This would really help our reporting - we do occasional test submissions but also got a lot of non lead-generation submissions mistakenly using the wrong form. Really hope HubSpot permit this in future it will help analytics a lot!
It may not work in all cases, but if it is a new form you can create a form as you need it. Test it. Clone it and then delete the original. Then relink the new form.
Please add this feature. We are using Hubspot forms for our industry standard reporting, and we need to be able to delete submissions created by our team.
Agree. One suggestion that Hubspot support makes is to test a form, then clone it and the page and rename it so the test data is not part of the form. That doesn't always work - and can defeat the purpose of testing.
Hubspot product managers, please see survey tools like Alchmer (formerly SurveyGizmo) for approaches to testing.
We need more control over our data and what data shows up in analytics. Thanks!
I agree, we are running into the same problem. I was just on chat with someone from HubSpot and was told there's a practice mode for the highest level, but we are barely even scratching the surface of the level we are on and need to train our staff much more rigorously before thinking about investing in a more robust platform.
Having a practice mode would alleviate this need to be able to delete items once submitted and give us a safe place (meaning no clients will be sent incorrect emails) while our staff trains.
Suggestion that we have found helpful to address the issue of no "practice" or "test" mode: Create a list of contact that have made submissions (inder Contacts > Lists). You can edit the columns to show contact names, associated companies, and responses if those responses are set customer properties (maybe there are other ways to do this too). Then use the List filter capability to remove any of your testers. For us that included removing anyone from our company (easy to remove via filter based on email domain) as well as a few others (such as me using my gmail account to test).
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