HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

Mises à jour HubSpot
Statut mis à jour : Delivered
May 30, 2024 06:15 AM

Hi Everyone, 

My name is Sabari Ram, the Product Manager for this feature.

I am super excited to announce that the ability to delete form submissions is now available to all customers. 🎉

You can read about the feature in this KB Article.

Thank you all for taking the time to submit, vote and comment on this Idea.

 

Regards,

Sabari, Product Lead

Statut mis à jour : In Beta
March 20, 2024 12:41 AM

Hi everyone,

 

I'd like to thank you all for taking the time to submit, vote, and comment on this Idea.

 

My name is Sabari Ram, and I’m the Product Manager responsible for this feature. 

I'm happy to announce that this feature is now In Private Beta.

You should be able to request access to the private beta from under "Product updates" in your  HubSpot portal.

 

I will keep this thread updated when we make this feature generally available to all. 

 

Regards,

Sabari

 

October 17, 2023 01:42 PM

Hi Everyone, 

We are actively building this feature. I will keep this thread updated as we get close to releasing the feature. Thank you for your patience.

 

Regards,

Sabari Ram

Product Lead

May 17, 2023 05:25 AM

Hi Everyone, 

I am the PM for the Form Submissions product area. I am excited to inform that we have started to work on this request. I will keep this thread updated once we have delivered this feature. Thank you all for your patience. 

 

Regards,

Sabari Ram

Statut mis à jour : Being Reviewed
June 15, 2022 06:29 AM

Hi folks,

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.

 

Any news about this feature request will be relayed on this thread, so please stay tuned!

 

Sabari Ram

Product Manager

December 16, 2021 01:35 PM

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

Statut mis à jour : Not Currently Planned
September 10, 2020 06:14 AM

Hi all, 

 

My name is Tom I'm on the forms team within HubSpot. 

At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool. 

Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future. 

410 Commentaires
DeanFrazier
Contributeur

ezgif.com-gif-maker (3).gif

We want answers!

marketingdude
Membre

DeanFrazier coming through with the hot and ready memes 🙌

mburtscher
Membre

Yes, this would be so helpful! Also sometimes people fill out the same form twice. 

BHameleers
Membre

This would be very helpful. We test all of our forms. These shouldn't impact our metrics.

TMorgan1
Membre

Suggestion might be you can archive test submission which would exclude them from analytics but maintain security and privacy compliance.  We tried to mitigate by filtering internal users IP addresses but this does not always work depending on where users are, especially as more users are working at multiple locations with COVID.

 

  • Add ability to archive a submission
  • Exclude archived submissions from anayltics
  • Exclude from submission view
  • Add archieved submission view where applicable
FJohnson4
Membre

Hi, is there an update on this feature? I don't see the option to delete test responses to a form. Thanks

BetsyW
Participant

Great idea!

FWAndersen
Membre

We have a case where we've been tracking logins on our platform as a form submission. Over time we've had users who logged in more than a 1000 times, which has meant that they now have reached the form submission limit on a contact level, and we can now no longer track form submissions on their contact pages. These contacts are as their # of logins suggest some of our most important customers, why it is super important that we can track forms on their contacts.

We understand that logging logins as a form submission wasn't the way to go, but there must be a way to delete those forms. If not available for admins, then at least for HubSpot support. It doesn't make any sense that almost everything else but forms can be deleted. In essence a bunch of our most important clients are now rather useless for automations and tracking based on forms.

CClay
Membre

This would really help our reporting - we do occasional test submissions but also got a lot of non lead-generation submissions mistakenly using the wrong form. Really hope HubSpot permit this in future it will help analytics a lot!

BNewcomb
Membre

This is a high need.

JLett6
Membre

It may not work in all cases, but if it is a new form you can create a form as you need it. Test it. Clone it and then delete the original. Then relink the new form.

ACarriere
Membre
That’s a lot of extra work each time I create a form, for something that should have been done properly in the first place.

wheelhouseit
Membre

HubSpot should know, we are in the process of moving away from the platform because this feature is not available. Not waiting any longer.

EGifford
Membre

Please add this feature. We are using Hubspot forms for our industry standard reporting, and we need to be able to delete submissions created by our team.

JackieHolen
Membre

Agree. One suggestion that Hubspot support makes is to test a form, then clone it and the page and rename it so the test data is not part of the form. That doesn't always work - and can defeat the purpose of testing.

 

Hubspot product managers, please see survey tools like Alchmer (formerly SurveyGizmo) for approaches to testing.

 

We need more control over our data and what data shows up in analytics. Thanks! 

Morgane_L
Membre

PLEASE 🙏🏻🙏🏻🙏🏻

MMeredith
Membre

So very much needed - please allow this ability

SabariRam
Équipe de développement de HubSpot

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

JNorko
Membre

I agree, we are running into the same problem.  I was just on chat with someone from HubSpot and was told there's a practice mode for the highest level, but we are barely even scratching the surface of the level we are on and need to train our staff much more rigorously before thinking about investing in a more robust platform.  

 

Having a practice mode would alleviate this need to be able to delete items once submitted and give us a safe place (meaning no clients will be sent incorrect emails) while our staff trains.  

 

 

JackieHolen
Membre

Suggestion that we have found helpful to address the issue of no "practice" or "test" mode: Create a list of contact that have made submissions (inder Contacts > Lists). You can edit the columns to show contact names, associated companies, and responses if those responses are set customer properties (maybe there are other ways to do this too). Then use the List filter capability to remove any of your testers. For us that included removing anyone from our company (easy to remove via filter based on email domain) as well as a few others (such as me using my gmail account to test).