HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

HubSpot Updates
December 16, 2021 01:35 PM

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

Not Currently Planned
September 10, 2020 06:14 AM

Hi all, 

 

My name is Tom I'm on the forms team within HubSpot. 

At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool. 

Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future. 

November 01, 2018 06:25 AM

We don't currently have anything planned to allow "fake" or test submissions on our forms. For analytics reasons we don't currently have anything planned to allow the removal of form submissions or views on any forms. 

 

This is something we may revisit within the future. But for the moment we don't currently have any testing outside of whats available within our preview panel within the forms editor on our roadmap. 

Re: Delete form submissions - changed to: Not Currently Planned
November 01, 2018 06:10 AM

237 Replies
NFurnessDBS
Member

It is very important that we have a way to either/or - preferably both of the following

1 - Delete form submissions
2 - Block analytics from tracking contacts in Hubspot based on their "exact match" or "contains x" in email - not IP, as we know the remote working - which is now normal - doesn't work with IP.

We are required to test form submissions and chatbots 100s of times internally before they go live. When reporting on contacts with the most activity our testers are skewing the results. While we are able to delete these contacts - it is important that we are able to delete individual submissions. 

Appreciate an update on when this feature will be put in place @Tom - without it, we might have to look for a new solution for our enterprise clients, as the reporting is really messed up. Thank you kindly!


DeanFrazier
Contributor

Just giving this request another bump. This would be a useful feature for me.

TDeSilva
Member

How does this feature not exist? I'm floored.

Irmelin
Participant

@Tom I hope you're well. It looks like there have been several passionate responses on this thread since your post one year ago.

 

A few people have tried to tag you, and the conversation appears to be ongoing with the same energy. I was wondering if you've had a chance to read any of the responses to your Sept. 2020 post and if anything has changed on the HubSpot end.

 

Thank you!

aottho
Participant

Might as well tag @Joementum as well as he was one of the ones who gave a slight glimmer of hope this would be fixed back in 2020. This really could use another look, baffling how something that affects core functionality like this is ignored.

mzebib68
Contributor

why is this almost 400 votes idea not implemented yet?

marketingdude
Member

This is such a rudimentary request. Any reporting tool would allow for this. Or at the very least, allow us to tag a submission as a test and have it not counted (especially if it comes from an email on our domain). HubSpot Tom saying this feature would "negatively impact reporting" sounds like the team just doesn't want to have to figure out how to add the feature and would rather gaslight us into thinking this is a bad idea lol.

DeanFrazier
Contributor

ezgif.com-gif-maker (3).gif

We want answers!

marketingdude
Member

DeanFrazier coming through with the hot and ready memes 🙌

mburtscher
Member

Yes, this would be so helpful! Also sometimes people fill out the same form twice. 

BHameleers
Member

This would be very helpful. We test all of our forms. These shouldn't impact our metrics.

FJohnson4
Member

Hi, is there an update on this feature? I don't see the option to delete test responses to a form. Thanks

BNewcomb
Member

This is a high need.

JLett6
Member

It may not work in all cases, but if it is a new form you can create a form as you need it. Test it. Clone it and then delete the original. Then relink the new form.

ACarriere
Member
That’s a lot of extra work each time I create a form, for something that should have been done properly in the first place.

wheelhouseit
Member

HubSpot should know, we are in the process of moving away from the platform because this feature is not available. Not waiting any longer.

EGifford
Member

Please add this feature. We are using Hubspot forms for our industry standard reporting, and we need to be able to delete submissions created by our team.

SabariRam
HubSpot Product Team

Hi Everyone,

I am the Product Manager for the Forms product.

I would like to inform you that we are actively looking into this need and I will keep this thread updated once we move forward on this.

 

Regards,

Sabari Ram

Senior Product Manager, Forms

 

Misu
Member

Hey @Tom,

 

What do you mean by "this would negatively effect reporting and analytics within the forms tool"? The fact that we cannot remove test submissions is exactly what has the negative effect on reporting and analytics.

Also: "We don't currently have anything planned to allow "fake" or test submissions on our forms." - Then how are we supposed to check if our forms work as we expect them? I really don't understand these "explanations".

 

Thanks in advance for the clarification!

Cheers,

Misu

dcbullard104
Participant

Why is this still an issue and why isn't HubSpot listening to the voice of the customer?  I posted this suggestion over 2 years ago, 219 other people have voiced their frustrations with the inability to delete 'test' form submissions too and 443 upvotes.  Creating these tests are vital to ensuring that forms are being routed correctly.  This directly effects all of our efforts to report directly out of HubSpot without manual intervention in deleting these out somewhere else (which for me is an exel file and importing that file into a BI platform) creating extra work.  HubSpot's lame excuses on why this can't be done isn't cutting it for me.