Delete form submissions

RafiPN

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

HubSpot updates
Status updated to: Not Currently Planned
Sep 10, 2020

Hi all, 

 

My name is Tom I'm on the forms team within HubSpot. 

At the moment we don't have plans to allow the deletion of form submissions as this would negatively effect reporting and analytics within the forms tool. 

Allowing test submissions is something we've been discussing and we may address submission deletion or test submissions within the future, but for the moment we do not have plans to introduce this functionality within the near future. 

Status updated to: Being Reviewed
Jun 3, 2020

Hi HubSpot Community,

 

My name is Joe, I'm the Ideas Forum Manager. I wanted to thank you for your thoughtful comments on this post. Your feedback helps us build better products.

 

I think this a great Idea! I'm happy to say we are currently reviewing this request and its feasibility. At this time I don’t have any details around timing or delivery, but all updates will be relayed on this thread.

I am changing the status of this idea to Being Reviewed as our team scopes out this work.


Best,
Joe

Nov 1, 2018

We don't currently have anything planned to allow "fake" or test submissions on our forms. For analytics reasons we don't currently have anything planned to allow the removal of form submissions or views on any forms. 

 

This is something we may revisit within the future. But for the moment we don't currently have any testing outside of whats available within our preview panel within the forms editor on our roadmap. 

Re: Delete form submissions - changed to: Not Currently Planned
Nov 1, 2018

197 Replies
LDavis1
Participant

I found this article and tested it on a form submission and it worked!  https://www.noboundsdigital.com/blog/how-to-test-forms-in-hubspot. Not sure if there is any downfall to this??

DMartinez
Member

We really need this feature for the following reasons:

  1. Testing purposes
    • No one should publish a form without testing it completely.  However, those tests should not be added to the submission data
  2. GDPR/CCPA and any future privacy laws
    • Deleting a user's data (and submissions of that data) is a legal requirement
ASpears
Member

Being able to delete form submissions would be amazing! We also test using our information and it alters the analytics when we complete testing

HY1
Member

Requesting this feature as well. This would be very beneficial in helping us get accurate analytics! 

Astroboy
Member

This feels like an essential feature. Our data is getting skewed just by ensuring that things are working properly. 

ShanePunt
Contributor | Elite Partner

100% needed to clean up testing data

AnkurShipthis
Member

Why isn't this an inbuilt feature? and the idea was proposed on 2017, why isn't it implemented yet?

aottho
Participant

I feel like the admins here do not understand what we are asking for or why we are asking for it.

The last one who posted just completely dismissed it, and didn't bother following up at all with user responses.

amyleopold
Participant
The reason this won't get fixed is HubSpot knows it's not a big enough issue for customers to leave HubSpot over. It's a business decision. Although, I think a short-sighted one.

Pardot is really going after HubSpot customers, offering attractive pricing and we're doing an analysis of moving over. Pardot does offer the functionality of deleting test submissions - at least that's my understanding. If HubSpot does not address this issue it will make it harder for me to stick with HubSpot when we do a competitive analysis. Combined with the continued difficulties of syncing with Salesforce, the bot email activity HubSpot can't filter out, their rudimentary scoring and limited web design tools, HubSpot keeps falling further and further behind their competitors.
Irmelin
Participant

It's been a while since I added to this thread, but I wanted to pipe up again and say that HubSpot has worked hard on some really exciting new Form reporting tools, and we're really looking forward to being able to use them once the ability to clean our form data has finally been patched.

JSeah
Member

It will be great if HubSpot can allow users to input "INVALID" or delete test data form submissions soon. 

 

Kind regards,

Jasmine

davereinke
Member

Completely agree with this, I recently had a developers test one of our highest trafficed forms ~100 times. He obviously didnt think about the repercussions from the reporting end and I now have no way to remove that data from our Executive Dashboard. It's going to be a pain to explain and remind our leadership of this "glitch" in the future.

Astroboy
Member

@davereinke if a developer needs to test a form 100 times to ensure functionality is working, then so be it. We shouldn't have to compromise our workflows by being careful not to pollute the data. How do we get this issue prioritized? 

MPandey
Member

Yes this is a must needed feature 

THer
Member

I agree! Duplicate, dupe and test submissions are a real pain to keep track of and remove from exports, and skew the data. Also, the GDPR compliance point is very good. 

ACarriere
Member

100% agree... deleting form submissions would be ace! 
When testing workflows it's very time consuming to make clones of everything just to test. It would be cool if we could have a test account that would test the workflow and all it's components that wouldn't count towards our anylatics. 

llawrence0906
Participant

Another vote here, saying this is IMPORTANT.  Our team has tested our form several times, creating irrelevant and inaccurate "test" submissions that are skewing are data.  In the latest response from HubSpot, you say deleting submissions would skew the data.  Actually quite the opposite.  It would allow us to fix our data.  And if some company wants to skew their data intentionally...that's not HubSpot's job to monitor, right?  

Allow the paying customers to edit their data as needed, please!