HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

260 Replies
AGunkel
Member

This is absolutely needed! Parents frequently submit the form multiple times and I need a way to delete the multiple submissions! This skews our numbers and makes the tracking and numbers feature useless unless there's a way to delete multiple submissions!

JBigbee
Participant

Requesting an update again from @SabariRam 

wheelhouseit
Member

5 years now I still can't delete a form submission. Fake submissions throw off my data much more than being able to eliminate them, I just don't see the reasoning here. It's our data, let us delete it if we want to.

 

Is the real problem here that allowing us to delete form submissions is going to break something else you don't want to fix?

JBigbee
Participant

@wheelhouseit I encourage you and everyone else here to tag relevant Hubspot staff members and ask for an update. @SabariRam I've asked for a update multiple times, can you please provide us with one? 

MJunqueira
Participant

This is wild. Spam or test form submissions skew our data. Without being able to delete them in Hubspot, it forces our team to spend a ton of time and manual adjustments. This also makes it nearly impossible to tell our leadership team and shareholders the actual form submissions and whether or not Hubspot is worth keeping. That is the bizarre thing, we are actually making a decision about whether or not to keep using Hubspot based on our experience. Their lack of interest in a huge group of users explaining the need and requesting a better experience is mind boggling, especially because we all pay a lot to use Hubspot.

 

In addition, GDPR requires deletion of data if requested. How is this in compliance?

JBigbee
Participant

+1 to everything @MJunqueira said. @SabariRam please provide an update on the status of this.

AGunkel
Member

@SabariRam  It's been 6 months, please circle back and give us an update. Also, just an fyi, this seems to be a hubspot thing, you can't even delete a comment in a community post...

CClay
Member

Yes, completely agree with the comments so far and have requested this before. Our data is pretty unreliable because we have a.) test submissions and b.) submissions from non-valuable segments i.e. students when we sell to academics/teachers. 

SabariRam
HubSpot Product Team

Hi folks,

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently exploring the possible ways to solve this problem.

 

Any news about this feature request will be relayed on this thread, so please stay tuned!

 

Sabari Ram

Product Manager

KOyama
Member

Thank you for updating this! 

We have been getting more and more spam/fake submissions on forms that are very critical to our processes. And that's only one reason we need this feature. There are so many different reasons and scenarios that could be solved with the ability to delete submissions without having to delete an entire contact record. 

Blink_Jared
Participant | Diamond Partner

When launching one of our newer HubSpot accounts, we accidentally integrated several FB accounts from other companies. We quickly fixed this mistake, but it did not prevent FB lead forms from importing into the new portal. Now, this client's portal has the choice to use a form from a VW shop, an outdoor retailer, and a personal injury attorney. There has to be a way to have this historical information deleted, right?

encite-dev
Member

we need this feature as well

Aleive
Member

This issue really messes up the reporting for our business as well, as of now I need to manually log these KPIs before sharing with the board or collegues. E.g. if the team would like to see data on an eBook download, I need to update an excel sheet based on latest downloads before sharing instead of just taking a screenshot in HS. Aditionally, spam is becoming a larger issue for all of us I belive, so would be great to have the option to bulk delete spam-submissions. 

 

Also, GDPR requires the ability to deleta data so not sure how this could be compliant either?

Clearly there is a need for this and I can´t possibly understand that its a big task to implement as you have the basics in place with deleting contacts. 

MDirection
Member

We could use this feature too! 

Carol
Member | Diamond Partner

This functionality is very important to us for data protection reasons and we should be able to delete PDFs that have been submitted in forms, for example.

AndréU
Participant | Gold Partner

Of course, that's obviously a must feature. I don't get it why the HubSpot Product Team needs 5 years to realize that.

SimonSez
Participant

bumping up, this is a very basic feature that would make a lot of difference as we have lots of junk data in our reporting because of that. Please implement this. Thanks

nfernando
Member

Agreed - this needs to be a feature! We would love to be able to remove/delete test submissions. Before sending a campaign we want to ensure the forms are working correctly before we push our campaigns out and this is the only way to do so. 

Jbigs
Member

Bumping this again. GDPR compliance requires this. 

Louise8
Member

Please update us on this? It's really needed from a data integrity and GDPR perspective. Thanks.