Delete form submissions

RafiPN

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

191 Replies
LDavis1
Participant

I found this article and tested it on a form submission and it worked!  https://www.noboundsdigital.com/blog/how-to-test-forms-in-hubspot. Not sure if there is any downfall to this??

DMartinez
Member

We really need this feature for the following reasons:

  1. Testing purposes
    • No one should publish a form without testing it completely.  However, those tests should not be added to the submission data
  2. GDPR/CCPA and any future privacy laws
    • Deleting a user's data (and submissions of that data) is a legal requirement
ASpears
Member

Being able to delete form submissions would be amazing! We also test using our information and it alters the analytics when we complete testing

HY1
Member

Requesting this feature as well. This would be very beneficial in helping us get accurate analytics! 

Astroboy
Member

This feels like an essential feature. Our data is getting skewed just by ensuring that things are working properly. 

ShanePunt
Contributor | Elite Partner

100% needed to clean up testing data

AnkurShipthis
Member

Why isn't this an inbuilt feature? and the idea was proposed on 2017, why isn't it implemented yet?

aottho
Participant

I feel like the admins here do not understand what we are asking for or why we are asking for it.

The last one who posted just completely dismissed it, and didn't bother following up at all with user responses.

amyleopold
Participant
The reason this won't get fixed is HubSpot knows it's not a big enough issue for customers to leave HubSpot over. It's a business decision. Although, I think a short-sighted one.

Pardot is really going after HubSpot customers, offering attractive pricing and we're doing an analysis of moving over. Pardot does offer the functionality of deleting test submissions - at least that's my understanding. If HubSpot does not address this issue it will make it harder for me to stick with HubSpot when we do a competitive analysis. Combined with the continued difficulties of syncing with Salesforce, the bot email activity HubSpot can't filter out, their rudimentary scoring and limited web design tools, HubSpot keeps falling further and further behind their competitors.
Irmelin
Participant

It's been a while since I added to this thread, but I wanted to pipe up again and say that HubSpot has worked hard on some really exciting new Form reporting tools, and we're really looking forward to being able to use them once the ability to clean our form data has finally been patched.

JSeah
Member

It will be great if HubSpot can allow users to input "INVALID" or delete test data form submissions soon. 

 

Kind regards,

Jasmine