Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

109 Replies
New Contributor | Diamond Partner
New Contributor | Diamond Partner

For testing it's annoying, and also for duplicate submissions. We don't want to track that if someone went in and submitted it 10 times. A manual delete option would suffice for the interim, but eventually applying logic to this data would be beneficial to eliminate test, fake, and duplicate submissions.

New Contributor

New to HubSpot and I find it very annoying that we can't even remove test entries from forms, this impacts the data our client works with. Moreover, HubSpot's attitude in this is rather distasteful. Whereas implementing a fix should be relatively easy, this ticket gets redtaped over and over. I don't think I'll continue recommending customers to work with HS if this is the way things work around here.

Occasional Contributor

Given that there is absolutely no response, movement or hope on this being added, I no longer recommend HubSpot at all.

Exploring other options currently. Someone on the hubspot team needs to look at this again, maybe they don't understand what we are asking for and why it is so important.

New Contributor

This would be of such great help.

New Contributor

Definitely need this feature.

New Contributor

+1 on this; was really hoping this would be an available feature.

New Member

We need to be able to delete Contact Us forms to ensure we don't reply twice or miss any. It's a real pain not being able to.

Occasional Contributor

How do we escalate this issue?  I would think that HubSpot would look at the 136 community members who have upvoted and or commented that this is an issue - because for the 136 upvotes there are MANY others - I would be willing to bet that EVERY HubSpot user has this issue, unless they just don't care about their reports being accurate.  This needs to be resolved or at least put on a roadmap for future implementation.  

New Contributor

Hey all so I've got a fix, workaround, whatever you want to call it for this. After I saw the last post I decided to ask our HubSpot partner about this and they told me if you enter +skipform@hubspot.com as the email address on the form your testing it will ensure the data is not tracked. 

 

Here's a video and step by step: https://medium.com/@bendonahower/how-to-test-forms-in-hubspot-976634baa778

 

Hope this helps everyone.

New Contributor

I was very surprised that there is no such feature yet, I am now left with multiple test form submissions that I don't need anymore!

New Contributor

The fact that this is a limitation in the first place in mindblowing. The idea that this has been "worked on" for the past year is even more mindblowing.

New Contributor

This would be so helpful. Right now the fake information that we submit into our own forms to test workflows is messing up our counts. I'd like the ability to delete form submissions so they don't impact the metrics. Is there still no way to do this? Developers, please take note that the community wants this.

Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

Yes please! Pretty much every client we work for would love this.

Occasional Contributor

Anybody heard an update from HubSpot on this one? I just did our 2019 Year reporting and it's so difficult to pull the correct # because we can't delete submissions. 

 

That, plus overall forms reporting is lacking within HubSpot. I need to be able to pull reports by forms, not by contact. We have many forms that are filled out multiple times by the same contact. It's really a roadblock that we can't pull this data from the reports tool. It makes me hesitant to present any metrics or ROI since I know the data is dirty and I can't run a report in the manner I need to.

Regular Contributor

Yep, I need this as well, need to delete test submissions, Not sure what the team needs for this to qualify for planned?

New Contributor

Disappointing... What do we have to do get something so simple Hubspot? 

New Contributor

100% Agree. This is causing issues with data and reporting. For goodness sake, even Eloqua can delete submissions.

New Contributor

Agree

Occasional Contributor

I would like to possibility to delete submissions on a form as these are sometimes not approved or test ones that I don't want to be included when I download all submissions from a form. 

 

Regular Contributor

We often run test enquiries on our Hubspot enquiy form to ensure things like the below are working:

1. New form features

2. Google Ad words

3. Google Analytics tracking

4. Workflows

 

We have Hubspot dashboards that report on our enquiries and it's extremely hard to make our dashboards useful and relevant to management when the stats presented are not reliable.

 

This would have a major positive impact on our hubspot UX