HubSpot Ideas

RafiPN

Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

41 Replies
Carol
Member | Diamond Partner

This functionality is very important to us for data protection reasons and we should be able to delete PDFs that have been submitted in forms, for example.

AndréU
Participant | Gold Partner

Of course, that's obviously a must feature. I don't get it why the HubSpot Product Team needs 5 years to realize that.

SimonSez
Participant

bumping up, this is a very basic feature that would make a lot of difference as we have lots of junk data in our reporting because of that. Please implement this. Thanks

nfernando
Member

Agreed - this needs to be a feature! We would love to be able to remove/delete test submissions. Before sending a campaign we want to ensure the forms are working correctly before we push our campaigns out and this is the only way to do so. 

SPownall
Participant

I agree, my data is inaccurate without further filtering. Before I send the form live I would like to be able to remove the 'test' data.

 

It also looks like this was requested back on 2017 with lots of upvotes and comments only to be dismissed in 2018 as 'not planned'.

 

It seems to me it would be a critical addition.

Jbigs
Member

Bumping this again. GDPR compliance requires this. 

CSabbarese
Member

Agree with this post and we need this functionality as well. In addition to test, we have people who complete a form and submit however they do not complete the payment process. We do not want to include them unless they have done both. We need the ability to remove someone from the list, without deleting their complete contact record. Thank you.

Louise8
Member

Of course users need to test forms before putting them live to customers. And remove those who ask to be, or whose submission is no longer relevant. It's crazy  people are even having to ask for this functionality, let alone so many people, for so long. 

Louise8
Member

Please update us on this? It's really needed from a data integrity and GDPR perspective. Thanks.

MVanderfluit
Member

This is very much needed to get accurate reporting. Please work on this Hubspot Team! 🙏

Jbigs
Member

Can we get an update on this? Thanks.

bendonahower
Top Contributor | Platinum Partner

Highly doubt that this is going to change any time soon @Jbigs ... This is your best bet https://www.noboundsdigital.com/blog/how-to-test-forms-in-hubspot

RMorgan
Participant

This is such a vitial function that's needed! It's not always possible to clone to test, sometimes you just have to work on the live stuff. Deleting test data is KEY to making sure that our reporting is accurate, without tones of manual process afterwards.

VBLANCHET
Member

Tout à fait d'accord ! je viens de rencontrer le même problème... je m'inquiète d'ailleurs que la solution  n'existe pas après plus d'un an de signalement 

 

JBrown43
Member

Agreed! I'm honestly shocked there isn't a way to do this. I had planning on using HubSpot to track our event registration and management but don't think I can if there's not a way to update the status on someone's registration form they submitt. I'm really disappointed this isn't a feature. Our previous platform, which was terrible even had a way to do this.

SSpangler8
Member

We definitely need this! Sometimes people submit forms twice by mistake, and it throw off our analytics. Being able to delete form submissions without having to delete an entire contact record is crucial. Looking forward to seeing this implemented.

Carol
Member | Diamond Partner

Folks, it's not just a matter of deleting incorrect or tested submissions. It is also about important GDPR conventions, where some submissions have to be deleted after a certain time (e.g. personal files). The fact that the issue has now been downgraded proves that you don't see the urgency, which is extremely disappointing. Our customer is probably forced to move the forms to other solutions, which is probably not your intention. What a pity!

RBMG
Member

I've been following this issue for awhile now and am very disappointed this hasn't been approved yet. It's a nobrainer. What is the reason why hubspot set it up the way they did in the first place? Our data is skewed which defeats the purpose of using the forms, especially if the data is being presented / published publicly.

 

Looking forward to hearing from hubspot.

SFernández6
Member

Any news on this feature? it will help a lot! Thank you.

josephhur
Member

I see a comment from Sabari Ram on June 15, 2022, that Hubspot is exploring this feature request. Are there any new updates to this, as 6 months have passed?