Delete form submissions

Often times we enter fake data into our own form to test workflows or we get spammed with fake accounts. I'd like the ability to delete form submissions so they don't impact the metrics.

100 Comentários
Berater

Please add this feature - I have been filtering out IPs as a workaround but it would be so much easier to just remove test submissions.

Mitwirkender

This is really critical - not only is it difficult to test, and yes IP address filtering works, but I have third party pay-per-click sites that want to test their own conversion tracking and I can't control them from testing that.  I also often get duplicate submissions back to back that are truly only a single submission being counted twice. We also have companies trying to sell the use that might use a form to contact us, not a conversion we want to count either.

 

At the end of the day, I want to do landing page re-writes and test different things, but its hard if you can't trust the data to know if you've made any improvements.  Please move this up the development list.

 

Thanks!

Berater

This is a real need.  I was very surprised to see that I cannot delete form submissions that I submitted as a test.  Now I need to remember to delete them from every export of the results.

Mitwirkender

This is a critical need.

Mitwirkender

 This would really help us clean our data - we are testing our forms weekly which results in dirty data that could be easily prevented with this feature. It's not practical for us to remove IPs or do any sort of similar workarounds as we have our field sales team (based all around the US and the world) downloading our brochures (to tune into the user XP) which means removing IPs is practically impossible. Thank you

Berater

Yes please activate this Hubspot. We get spam form completions everyday and this makes reporting to our board difficult as they will look inside HS to get numbers and then we have to frequently fight this fire when we submit our reports.

 

Berater

I agree, this feature could be very helpful in cleaning up our data.

Mitwirkender

This would be a nice enhancement, epecially when the forms are being used for events.  It would be easier to manage the list within HubSpot, instead of exporting and then making the edits.  This type of process leaves much room for errors.

Mitwirkender

Along with this idea, I'd love to have the ability to update fields after the original submission to prevent duplicate submissions.

Berater

Definitely onboard with this idea! All of the "test" submissions throw off the data and it's a pain to remove them from the exports. 

Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

Also agree. Please please.

Berater

Agreed!

Mitwirkender

Yes, please add this feature!

Mitwirkender

Please add this feature. Dupes and tests keep throwing off counts. I would like the ability/option to delete form submissions so they don't impact the metrics.

Berater

Yes, please add this feature!

Mitwirkender

This is a MUST for GDPR compliance - we need to delete submissions from clients on requests or after a certain period of time.

Berater

@magmar has a great point here.  We need to be able to purge all traces of an individual's information upon their request or after a certain amount of time.  I don't see how HubSpot isn't required to provide this ability in order to do business in Europe.  I know HubSpot is working on it ( https://www.hubspot.com/data-privacy/gdpr ) but this ability within form submissions needs to be added to the list.

Mitwirkender

@lukecoburn thanks, at least it seems to be on the list, here https://www.hubspot.com/data-privacy/gdpr/product-readiness, so I hope it'll be included on a short term. Even when you fully erase a contact, their submissions are still there. 
So at the moment I refrain from using HubSpot especially in sensible areas like applicant management.

Here's the relavant part of the page:
"Ana has the right to request that you delete all the personal data you have about her. The GDPR requires the permanent removal of Ana’s contact from your database, including email tracking history, call records, form submissions and more.

In many cases, you’ll need to respond to her request within 30 days. The right to deletion is not absolute, and can depend on the context of the request, so it doesn’t always apply.

You will be able to perform a GDPR-compliant permanent delete in your HubSpot portal."

Mitwirkender

Agreed! This functionality would be incredibly useful. 

Sachkundiger

Please add this feature. We sometimes receive submissions that are not relevant and we would like to delete the respective data.