Delete email addresses from contact record

I know it's seen as bad practice and I know why HubSpot doesn't currently allow it.

 

But really guys, sometimes we actually do need to delete an email address from a contact record.

 

I have historical contacts with important notes and history that have never had a valid email address in the email property. Or, someone in our organization entered a bad email address years ago and now it's permanently enshrined on the contact record, causing confusion and bounced marketing emails.

 

Perhaps when a HubSpot user attempts to clear an email address you can present us with a dire warning and then let the user make that decision themselves. Or, make it an advanced permission that only administrators can enable for themselves.

 

Either way, deleting the contact record or creating custom properties (as suggested here) are not viable solutions.

HubSpot updates
52 Replies
dhartzer
New Contributor

I'm a new user to HubSpot with thousands of contacts migrated in for my sales team. We just sent out an email campaign and had several bounced emails so, naturally, want to clean up our database and can't do that because the system won't allow me to delete the bad address. There is no way I am going to delete the contact with years of history entered just to create a new one without an email. Seems like an easy fix to add an "are you sure you want to delete" button. I've been selling for over 16 years and my other CRMs allow us to delete so I'm hoping HubSpot will rethink their logic here. 

nathan_lbc
New Contributor

There has to be a way to delete an email address from a contact record.  Being unable to delete an email address in my CRM forces me to keep bad data in my records.  I hate bad data.

BB1
Regular Contributor

Hi and Welcome @dhartzer and @nathan_lbc !

 

You can add an email address to the contact and then delete the old one.

 

Restating what @gelflex-cc answered above - If you don't have a new email for them but want to delete the old one, you can give it a different email address which you and your system will know is not real, like "wrongemail@"domain.com then you can make a list of anyone who's email starts with "wrongemail@" and exclude them from emails.

temp hs wrongemail.pngFilter in list for email starts with...

 

To make that easier, you would have a general exclude list and can have multiple filters for that.

 

Hope that helps!

 

 

iats72
Occasional Contributor

@BB1This is not a solution. In fact, it is at the heart of the issue. We want to be able to remove an email address when we don't have a replacement address (it is unknown). We don't want to be forced into providing a fake address as a place holder.

dhartzer
New Contributor

Thanks to you both for your suggestion and support! It is the best we have as a temporary fix until HS figures out this is a huge issue, hopefully. Having bad emails in a CRM is never a good idea and definitely causes confusion. 

BB1
Regular Contributor

Sure @iats72 that is correct. It is only a workaround until the Hubspot team gets this fixed...

laydeestlz
Visitor

Yes! on all of the above.  Need a solution for this and creating a new contact or opting out is not a solution.

nathan6343
New Contributor

Due to Hubspots stupid rule not to allow deletion of a contacts email address. We have deleted the entire contact.

This is yet another stupid Hubspot problem. Another reason to move to Pipedrive.

stuartu
Occasional Contributor

this is a crazy restriction.   Our company has 190k contacts, and is an administration nightmare adding fake email addresses.

having to add another field(s) as a workaround where it should just allow a simple blanking out.  

iats72
Occasional Contributor

@gelflex-cc  You just described having to use a fake email address. "use bad_  before the email address". We don't want this. We want to be able to leave it blank instead of using a fake email address. It shouldn't be this complicated. Once we realize that the address is no good, HubSpot won't allow us to simply delete and leave it blank.