I know it's seen as bad practice and I know why HubSpot doesn't currently allow it.
But really guys, sometimes we actually do need to delete an email address from a contact record.
I have historical contacts with important notes and history that have never had a valid email address in the email property. Or, someone in our organization entered a bad email address years ago and now it's permanently enshrined on the contact record, causing confusion and bounced marketing emails.
Perhaps when a HubSpot user attempts to clear an email address you can present us with a dire warning and then let the user make that decision themselves. Or, make it an advanced permission that only administrators can enable for themselves.
Either way, deleting the contact record or creating custom properties (as suggested here) are not viable solutions.
Hello HubSpot community! As @Apocalyps already noticed, this functionality is officially live in all HubSpot accounts as of a few days ago. I had been holding off on posting until we had ironed out some of the potentially misleading messaging that @BB1 noticed, but looks like you all beat me to the punch in noticing 😉
We'll be cleaning up that messaging this week, but, in the meantime the functionality is available for all to use. Thank you as always for your continued input here on the community forum. We're always listening and it helps us build a better product!
I'm excited to let you all know that this is something we are planning to work on in the coming months. At this time I don't have a specific timeline for delivery but will update this post once we do.
Thank you as always for your continued feedback, it helps us build a great product.
We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value to our customers as possible. The request to remove the last email address from a contact is an interesting one. Based on the comments and use cases you all have listed, we are reviewing this request and its feasibility among other priorities on our roadmap. At this time I don’t have any details around timing or delivery, but thanks to the comments and votes on this post we’re actively looking into what it would take to solve this problem.
Yes, that works when we have a second email address and can remove extra ones, but not if we have only one, so we are forced to keep it or add some other email as a filler which is also wrong and we cannot have a single one as it is a primary key field that prevents re-using the same email for multiple contacts so the problem persists on. Does anyone know if other CRM's do this, from my perspective this restriction is pretty dumb and unnesserary.
the work around I did was just opting them out of the email. When you use an generic email like noemail@no.com or something like that it still tries to sent an email if you have a list.
I agree with the above comments, but given the age of these comments, I am not hopeful that we will see this anytime soon. We are in a B2B environment characterized by a high turnover and moving between companies consistently. Not being able to mark a contact as being 'between companies' and removing the contact details until the person reappears in another job is VERY inconvenient as it doesn't allow us to have a truly contact-centric marketing organisation. To Hubspot, it appears, a person is purely a marketing target, not an object with multiple, constantly fluctuating relationships.
@Soenke I definitely agree. People change careers, would be nice to see the history in the CRM just like you can see it in linkedin where we can see our deal history with a person across their career and use that to gain new deals even when they leave a company. Maybe automtate it where we can send contratulatory communication when they get a promotion or new opportunity and by the same token support the process of getting in touch with their replacement so as to not lose business with the previous company
I've also come across this issue in our HubSpot CRM. I'm writing to support the OP that we need the option to delete incorrect/no longer in use emails. It's ridiculous that we don't have the freedom to do so like other CRMs.
Thank you as always for your continued feedback, it helps us build a great product.
We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value to our customers as possible. The request to remove the last email address from a contact is an interesting one. Based on the comments and use cases you all have listed, we are reviewing this request and its feasibility among other priorities on our roadmap. At this time I don’t have any details around timing or delivery, but thanks to the comments and votes on this post we’re actively looking into what it would take to solve this problem.
I know this is from 2017, but I wanted to bring it back up because this capability would be really helpful. We really need to be able to quicly and easily see contacts that are missing accurate email addresses. We are B2B and when people leave their positions we need to be able to change to their new email address, etc...but need a quick way to realize which email addresses are no longer active. Deleting them from the record would be the best way!
Agree completely with this. I have a contact with incorrect email - but no new email. I've resorted to using our company info email address but then get all sorts of weird behaviours!!
This suggests a legacy mindset at HubSpot that's got to go -- it's a big changing world and not to be flexible about something as basic as an email address is reflects a narrow thinking.
I noticed we could Opt out a contact. If we do that then find a new or correct email later, can we add them back into getting emails? In other words, how do we remove the "opt out"?
HubSpot's existing logic allows creation of contact(s) without email address.
HubSpot's existing logic allows import of contact(s) without email address.
Currently, HubSpot will not allow deletion of existing email address, yet will not allow duplicate "fake" email address/placeholders due to above restrictions. Please prioritise in product backlog even if it requires user to select tick-box to confirm deletion of email address on individual/mass deletions.
