I know it's seen as bad practice and I know why HubSpot doesn't currently allow it.
But really guys, sometimes we actually do need to delete an email address from a contact record.
I have historical contacts with important notes and history that have never had a valid email address in the email property. Or, someone in our organization entered a bad email address years ago and now it's permanently enshrined on the contact record, causing confusion and bounced marketing emails.
Perhaps when a HubSpot user attempts to clear an email address you can present us with a dire warning and then let the user make that decision themselves. Or, make it an advanced permission that only administrators can enable for themselves.
Either way, deleting the contact record or creating custom properties (as suggested here) are not viable solutions.
Hello HubSpot community! As @Apocalyps already noticed, this functionality is officially live in all HubSpot accounts as of a few days ago. I had been holding off on posting until we had ironed out some of the potentially misleading messaging that @BB1 noticed, but looks like you all beat me to the punch in noticing 😉
We'll be cleaning up that messaging this week, but, in the meantime the functionality is available for all to use. Thank you as always for your continued input here on the community forum. We're always listening and it helps us build a better product!
I'm excited to let you all know that this is something we are planning to work on in the coming months. At this time I don't have a specific timeline for delivery but will update this post once we do.
Thank you as always for your continued feedback, it helps us build a great product.
We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value to our customers as possible. The request to remove the last email address from a contact is an interesting one. Based on the comments and use cases you all have listed, we are reviewing this request and its feasibility among other priorities on our roadmap. At this time I don’t have any details around timing or delivery, but thanks to the comments and votes on this post we’re actively looking into what it would take to solve this problem.
This surely can't be a feature someone actually designed? Contacts move all the time and it can be a while until we have new email addresses for them. Until then we just have old, incorrect data for them. I don't want to mark them as 'left company' as all other info can be updated, I just don't have an email yet. Please fix this!
My company is having the same issue. As a marketer, I want to remove any invalid email addresses to keep our email accounts healthy. My Sales team, however, needs a record of companies, deals, etc., even after our contact has left the position—so that they can follow up with whoever takes over that account and still have a history to reference.
We need an easy way to split an email off of a contact property.
Every day it's a new problem with Hubspot! Every day it's "Find a workaround" for something. And it seems to take years to get something fixed. Not being able to leave the email address blank is the most ridiculous thing I've ever seen.
And yes, months of frustration is starting to wear on me, and on the CEO.
Hi - agree that this can be a pain. A simple solution would be renaming it fakeemail@ and the current domain, so you can filter out all emails that start with fakeemail@ and not have an issue with duplicates.
If you do this, you will end up re-updating the same contact constantly. (Hubspot will consider it as a duplicate and instead of creating a new contact, will update the contact that has the email "fakeemail@". However, we found a workaround by instead doing fakeemail+(User ID, phone number, or anything you have on a contact that is unique to that contact). This will make sure a new contact is created.
Thanks for clarifying. I think that is what I intended - to have a string in the email which you will use to filter and block from sending, and it will need to be unique. You are explaining how to make it unique.
any update on this, we entered an email address for a different lead into a contact profile and now cannot delete it, and also probably cannot add this to the correct record. The one we want to delete it from, we do not have an email address for this, we have a lot of contacts with no address, so very important to just be able to remove it without replaceing it with something else.
I added the wrong email - one for another contact - to another contact. I was able to fix the other one, but this one is still attached - only through HISTORY - to this other contact.
Two years later, and this still hasn't been fixed, Hubspot? This makes no sense. Every other CRM allows you to remove a bad email, why not this one? This is extremely annoying.
Hi, This one really baffles us here. There are many cases where we need there to be A contact without an email or we do not know what the email is yet.
It would be nice to have that option in the future. At times we have contacts that have moved on and are no longer with a particular company. Or we may realize that the email address is incorrect, but don't have an accurate one.