Delete contact option in workflows

Include an option in workflows to delete a contact. So if they meet the criteria to be entered into the workflow, it would then delete them from our database entirely. This would be helpful for those who come to our site and fill out forms with information which is a 100% clear sign that we do not want to market / sell to them in any way.

HubSpot updates
37 Replies
jamesmarkey
New Contributor

Is this not a feature yet? It seems reasonable to be able to delete prospects data who you are emailing with legitimate interest who don't respond after 30 days right? 

MNorlander
Occasional Contributor

Yes - we really need this deletion via Workflows. The point of a Marketing Automation system is to enable/simplify automation. HubSpot is great at that in general. GDPR requires data controllers not to hold data for a longer period of time then necessary, hence automation of deletion is needed. Regardless of how HubSpot business model works Smiley Wink

plllmg
Occasional Contributor

great idea. I would use this to delete internal contacts created by our developers & testers.

uvajustine
Occasional Contributor

We'd like to be able to remove @test email addresses that our team uses to test our forms/sales funnel. We'd ideally like to remove these automatically, vs having to manually remove them on a monthly basis.

 

We'd also like to be able to automatically remove hard bounces from our system. There is not currently an easy way to separate hard bounces from soft bounces.

Matthias1
Occasional Contributor

Hello Community,

 

to be surely GDPR compliant, its necessary to delete contacts, and not to keep information longer then needed.

In germany we have also the Law against Unfair Competition, and there it says that Double Opt In is needed and the only way to be responsible on the court.

So. We send DOI E-Mail for the confirmation, but if the person dont confirm, i cant do anything with that contact. I want to delete the contact after 10 days if there was no confirmation.

 

I tried to make a workflow to say that after receiving the DOI E-Mail and not confirming after 10 days, delete the contact GDPR compliant.

But i had to realize that its not possible to make an automation deletion.

 

I know about workarounds, but this could be a lot of manual work everyday.

 

So. I think it is definitly necessary to implement a feature to delete contacts gdpr compliant by a workflow or by settings.

 

Hope this get a lot of upvotes and feature come soon.

 

Kind regards

Matthias

Aytan_l
Occasional Contributor

i also want this feature !!

Capitel
Regular Contributor

+1 and yes, this should be a mandated feature to comply with GDPR purity.

Of course, less contacts = less money for Hubspot, so I don't see it happening soon.

ThinkMarketing
New Contributor

GDPR obliges us to remove applicants after 4 weeks. 
Automatic removal via a workflow is the perfect solution.

PierreS
Occasional Contributor

Helpful feature. We need it, too. 

ThiagoSouza87
New Contributor

Yeah, this would be useful for us too!!