Delay send or revoke message through Helpdesk and Inbox
The main reason I would like this funcionality through the Helpdesk and Inbox is due to the fact that accidents happen. Someone can accidentally send an actual live response back to the customer instead of leaving an internal comment if on the wrong tab. Other platforms have this ability as a safetynet.
Having an internal comment accidentally be sent to the external recipients is always a risk.
I have a client also requesting this feature. It would be great to have the ability to delay send so that errors can be caught and changed before sending
This feature would really help us - our customer success often uses comments and has no fallback, such as Gmail (undo message) if an internal comment was accidentially written in the mail section.
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