Default to Last Used Email Address - Everywhere - Not Just in Contact's

Currently only available in Contact View - when you reply to an email it automatically chooses the last 'from' email you used. 

 

Currently the Custeomer Service Team have to choose to change the reply on every email like this...

 

EmailReply.JPG

We predominantly work in Tickets and our team would find it much easier if this functionality was available when replying in tickets.

 

It would be good if this worked in Deals as well - basically anywhere you reply to an email....

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HubSpot Moderator
HubSpot Moderator

Hi Lu2Swag, 

 

Feel free to upvote this idea here as a similar one has already been proposed: https://community.hubspot.com/t5/HubSpot-Ideas/Default-email-address-for-sending-from-CRM/idi-p/1044....

 

Cheers from Dublin!

 

Emmanuel