When working from multiple conversations inboxes, it would be great to be able to select a default email address that you will always send an email from unless you manually change it.
While you can choose which email address you are sending an email from, occassionally this will randomly default to the incorrect email which can be a pain for managing tickets and further communication later down the line.
When replying to a ticket in Service Hub the ability to have a default email address for the team should exist. Having to check and see which email address is being replied to is unnecessary and burdensome (not to mention the opportunity it creates to reply from a non-support email address).
I have contact form submissions coming into my conversations inbox from multiple different brands, I am hoping to find a way to set a default "from" email address against these forms so that when I reply to the forms from the inbox it is set to the relevant branded support email address.
Yes Please, it is troublesome for users that they need to be aware to choose the correct from-email depending on Ticket pipeline. It is high priority to be able to link Ticket pipeline with email-boxes.
This would be great if you could set this up for each form when connecting a channel to the inbox. Now Hubspot uses the e-mailchannel that is on top of your list in the Inbox. This works fine if you just have one channel but is quite a burden if you have multiple channels.
Just a small improvement that would make my life enoumously better 🙂
As in the header, we need a way to assign a default email address to a team, so that all users under that team have their outbound emails default to that email address. This will ensure that multiple email inboxes can be set up, without Hubspot overriding the email address on an outbound email.
We often find that Hubspot will manually override the outbound email address to a different email address, leading to replies being assigned to the wrong inbox.
Since you define the group anyway; would be great to see a default added in. Then the user could also choose to use the default or their own for each of the groups they are in. Workflows and sequences could allow us to define as well.
Wanted to get multiple idea requests on this connected since it is probably a far more popular request but it looks like its being siloed into multiple idea posts. Would be great if all the followers of these requests posted within all 3 of these requests if this is something that is still top of mind here.
Adding on behalf of a customer- Would be great if we can also add a default from sender that applies to marketing emails so, users do not need to remember to manually check this
Would be great if we can also add a default from sender that applies to customer service emails so, users do not need to remember to manually check this every time they respond to a form submission
It would be great if we were able to select a default Sender email address for Forms. Currently, it defaults to an email address alphabetically, when we need to select a specific sender address. Since we use multiple brands, we cannot default to a single email address across the Inbox since that would force a manual change of email address based on the brand that is being used.
Just came to add my voice to this ask - we have multiple inboxes and channels for support - emailing a customer from the wrong address and receiving replies to the wrong inbox will eliminate the value of automated workflows.
as with what @TBrown39 is describing - this is exactly the issue we are having. We have two support emails on our support channel/chatflow, and we're having an issue where customers are emailing the wrong email (info@ as opposed to support@) because an agent accidentally used that in her reply. Thanks
When working from multiple conversations inboxes, it would be great to be able to select a default email address that you will always send an email from unless you manually change it.
While you can choose which email address you are sending an email from, occassionally this will randomly default to the incorrect email which can be a pain for managing tickets and further communication later down the line.
Second that. We constantly have issues with his. We use 3 'team' inboxes across the team but certain individuals use one of the 3 only but still occasionally need access to the other 2. Always the default one is the first alphabetically and changing it manually is real pain and occasionally forgotten and gives more 'clicking fatique'.
Also agree: Would be great if we can also add a default from sender that applies to marketing emails so, users do not need to remember to manually check this.
