Hi everyone - Thanks so much for your comments and engagements on this thread. We take your feedback very seriously and have been tracking the popularity of this request. We don't currently have the bandwidth to tackle this work right now, so I'm updating the status of this idea to reflect that. Apologies that it's not better news, but I will be back here with an update if and when we are able to move forward with this!
We've added our secondary email addresses and can manually switch sender email addresses on 1-1 email addresses. So, clearly some of the capability already exists.
We've also added them as emails for marketing emails, where you can add any email address.
The way to change the email address for sequences away from our main HubSpot user email address was achieved by choosing to use the email address when enrolling contacts in a sequence. It was manual the first time, then HubSpot remembered the change from then on.
In the contact's record, our company profile icon appeared instead of our user profile image. However, in the recipient email inbox the personal profile image appeared because it's pulled in from the gmail user. I'm not sure if the company profile icon in the contact record view is intentional to indicate that the alternative email address was used, but it seems to work ok.
Please add this feature. It is confusing to cutomers when we are trying to send replies to support emails from support@domain.com and the email reverts to marketing@domain.com.
We have several teams and team-inboxes, and some users work in more than one of them. They work primaily in one team and it would be great to be able to select a default address as sender.
I'd love this feature. We have 7 different email accounts linked for use by members of our HubSpot team but one of the less active accounts begins with an "a" and therefore is used incorrectly very frequently by members of the team. It would be great to pick a default sent form account acorss the board for my company which team members could change when required.
I ... just can't quite believe this is currently set to "Not currently planned".
Client of mine has 50+ support agents who have to switch their from address *every single time* they reply to an email (600-700 tickets a week), or it gets sent from another connected inbox that they should not be sending emails from at all. It seems random which email address is shown as your default from address when creating a new email too, so no way to control this.
This really isn't a workable solution for an enterprise level service product!
Not having this feature is starting to generate a lot of headache for us, and obviously for a lot of other customers as well. This should be prioritized!
We have multiple teams using Hubspot and its not appropriate that they all have access to viewing each inbox - further to that, all users actually have the ability to email from ANY email address on the Hubspot account. Would be great to see a fix asap!
It creates a huge problem, especially for our junior users. Since the first email ever created in HS is nonexistent and not monitored anymore and is impossible to delete, anytime the personal email is disconnected for any reason, marketing emails will be sent from that email address. If the custumer replies, it simply bounces.
One of my users sent more than 100 emails in the last 2 days using that address by mistake.
