Default email address for sending from CRM

Hi,

 

I've my admin email address and I also have several other connected accounts.

 

How can I do to set-up as default one of the "others" connected accounts instead of my Admin account?

 

Thanks in advance for anyone who can help me on this.

Sebs

HubSpot updates
Mar 20, 2017

Hey @sebavicto @DyfedWallis I apologise for the delay in getting to this query. 

I'm sorry, but in this case I don't understand the question. Could you explain further?

 

Are you trying to add multiple connected accounts in addtion to your own? 
It is not possible to have this set up by default, each user must log in individually and follow these instructions to connect there inbox: https://knowledge.hubspot.com/articles/kcs_article/email-notifications/how-to-connect-your-email-inbox-to-hubspot-sales

 

Plet let me know if I have misunderstood the question. 

39 Replies
New Contributor

Same question from me!

Occasional Contributor

so I guess no one from @HubspotD or @ninavogt can answer our simple request, it's a pity as I see it as a very critical situation when you are working with alias and other employees

 

Thanks in advance if ANYONE has a comment on am issue pls, tks

HubSpot Product Team
HubSpot Product Team

Hey @sebavicto @DyfedWallis I apologise for the delay in getting to this query. 

I'm sorry, but in this case I don't understand the question. Could you explain further?

 

Are you trying to add multiple connected accounts in addtion to your own? 
It is not possible to have this set up by default, each user must log in individually and follow these instructions to connect there inbox: https://knowledge.hubspot.com/articles/kcs_article/email-notifications/how-to-connect-your-email-inb...

 

Plet let me know if I have misunderstood the question. 

New Contributor

Thanks for picking this up.  Let me explain. 

 

In Sales / Contact Record / Email, I have 2 email address I can send from (.biz and .com).  These are in a drop down list in FROM.   By default it uses my .com address unless I manually select the other address.   I want it to use the .biz address by default - as this is the email I will use 95% of the time.   

HubSpot Product Team
HubSpot Product Team

Hey @DyfedWallis if you want to use the second email address as default, you will need to set up a user account with that email address ...let me know if his is something you have already done. 

Occasional Contributor

Hi @roisinkirby unfortunately that's not a solution. We are speaking about making the default account one of the "Connected Accounts".

 

What you are suggesting as a solution is creating different user accounts/portals which doesn't make any sense at all.

 

Thanks in advance if you can escalate this issue in case you don't have a solution.

 

I appreciate your comprehension and in case it's not cleare please do let me know.

Sebastián

HubSpot Product Team
HubSpot Product Team

Hey @sebavicto @DyfedWallis I just want to clarify the above to make sure we are all on the same page.

 

@DyfedWallis what you are describing sounds like you are describing having two default sending email addresses for one contact. This is not currently possible with HubSpot, but is a popular feature request. I would therefore encourage you to vote for the feature request which has been posted here.

 

@sebavicto when you reference 'Connected Email Address' / 'Email' this sounds more like using setting up your team on HubSpot Sales. Could you please send me a private message outlining exactly what you are trying to acheive and I can review? As explained, the email address that is uses depends on the user account you are signed in on, but I might not be following your request here. 

 

 

Occasional Contributor

Just wanted to chime in that we are also interested in an enhancement to allow us to specify a default From address, other than a Sales reps primary address.

 

Support provided me with the following feedback when I inquired about this functionality:

 

>>>

 

Hi Keith,

 

Thanks for contacting Support. It's not possible at the moment, but it's definitely something we're seeing coming up again and again. I know our development team have been discussing the possibility of adding this in the future, but for the moment it's unlikely we'll see this in the coming months (it seems like a small change, but requires some pretty heavy lifting behind the scenes to ensure it sends correctly). I'm going to reach out to let them know we've had some more cases around this though to ensure it's front of mind this them. You can mention it on the Community Ideas forum to be notified of an update on this and give others the chance to vote on the topic and the developers would se your response.

 

The extent of what you can do for a possible solution would be to create a new "user" with the secondary email address that would allow the other Sales users to log in as and send emails from in HubSpot when necessary.

 

Please let me know if you have further questions around this if not have a great weekend!

 

All The Best,

Karlon St Bernard

Occasional Contributor

I need this feature as well.

Regular Contributor

We also really need this feature.

Our sales have a regular account, say, firstname.name@company.com were THEY SHOULD NEVER SEND COMMERCIAL EMAILS.

Therefore, they have an alias, say, f.name@company.com from which they send emails via Hubspot.

This issue is very frustrating for us because:
- Sales have to manually select the alias email and this is a huge pain for them (and they always report on this);
- Sending emails with their prilmary address is very bad for the way we work internally.
- When they select a new sequence, they have to manually go back if the wrong email is inputed.

We would strongly require this. I see it's possible for contacts to select the 'primary' address. Hope this feature will be available soon.

New Contributor

I need this feature as well.

New Contributor

So we can't update default alias address?

 

Why would you allow people to manually select but not allow them to update default?

New Contributor

Can you update me when this feature becomes avaiable, please? Thank you!

New Contributor

Joining in on this thread as I need to set 1 email address as my default "From". Using a pulldown each and every time I send a message defeats the need for speed in prospecting. 

New Contributor

I also wanted to add that this is *very* frustrating to me, and I am not sure why I can switch to my correct email I want to use for sales fluidly, but not just set it to default there.

Also, the link that roisinkirby provided for us to vote on in Hubspot Community is a different issue.  That link is for having 2 email addresses for a contact.  We are asking that we be allowed to choose the default email address we send from for the built-in emailing/CRM functions.

New Contributor

I need this also.  Is there any update on this functionality?

Occasional Contributor

For me, it's not a big deal to create a new user for myself and start using that one and delete the current one to change the email address (Although it's quite a lot of wasted time - would prefer the ability to just change my primary email address somewhere) but I have the super admin account - can I create another super admin and delete this one?

 

The thing is that I want to send primarily sales emails only from/via HubSpot and all the huge amount f emails, not sales/marketing related that come to my primary email shouldn't end up at HubSpot.

Community Manager
Community Manager

Hi @kasparp,

 

If you are a super admin you can create a new user as a super admin, and then when you are ready you can delete your old user. 

Occasional Contributor

This is really a rediculuse situation. You can choose the email you want to send from in the dropdown when composing an email on the contact page but in the sequances, that dropbox doesn't exists so it's a roll of the dice which email the system will use to send these emails?!

New Contributor

We really need this feature as well. Sequences feature is useless if we can't set a primary "send from" email address...