We've added our secondary email addresses and can manually switch sender email addresses on 1-1 email addresses. So, clearly some of the capability already exists.
We've also added them as emails for marketing emails, where you can add any email address.
The way to change the email address for sequences away from our main HubSpot user email address was achieved by choosing to use the email address when enrolling contacts in a sequence. It was manual the first time, then HubSpot remembered the change from then on.
In the contact's record, our company profile icon appeared instead of our user profile image. However, in the recipient email inbox the personal profile image appeared because it's pulled in from the gmail user. I'm not sure if the company profile icon in the contact record view is intentional to indicate that the alternative email address was used, but it seems to work ok.
Please add this feature. It is confusing to cutomers when we are trying to send replies to support emails from support@domain.com and the email reverts to marketing@domain.com.
We have several teams and team-inboxes, and some users work in more than one of them. They work primaily in one team and it would be great to be able to select a default address as sender.
Very surprised this is not an available feature. We have clients sending emails to clients on both their contact record and on tickets, and it keeps defaulting to the company generic email address that's connected to the HubSpot inbox, when the user wants to be sending most emails from their own personal connected email.
There should be a way to select default sending address on contacts, tickets, deals, etc so that it defaults to your email account of choice when sending emails via these tools.
WOWSERS! If I had known this was missing we may not have signed up for the tool. This is BASIC assumed functionality of any helpdesk. The point is to NOT connect it to an individual, but instead to a system so anyone can respond and add to it.
This is creating haywire in our organisation at the moment as all responses are going from personal staff emails instead of from our support address.
PLEASE FIX ASAP. Sadly we are evaluating the possibility of rolling back to our old helpdesk if we cannot get this resolved quickly.
How can we get any kind of idea on if this is being fixed and the timeline?
For anyone struggling with this, the best workaround is not to click the Email button on the ticket, but to instead click through to the conversation associated with the ticket and reply from there. That way, it will use the email address from the conversation inbox.
I'd love this feature. We have 7 different email accounts linked for use by members of our HubSpot team but one of the less active accounts begins with an "a" and therefore is used incorrectly very frequently by members of the team. It would be great to pick a default sent form account acorss the board for my company which team members could change when required.
