This feature would be very useful for us- we changed our company name and so we have new aliases, but our Hubspot is linked to our original account name. When we automate our emails, we don't want to have to change alias for every single email recipient. It's really inefficient and hard to remember to do this.
it is the same shared account for all tickets pipelines.
Here is the structure of our support teams.
Three teams:
- team 1
- team 2
- team 3
So we created 3 corresponding ticket pipelines and 3 corresponding conversaton Inboxes
Each inboxes have connected email adresses:
- team 1
>team1@domain.com (for all inquiries to this team)
>team1_customer1name@domain.com (priority channel only for our customer 1) (This one is set as default for all tickets)
>team1_customer2name (priority channel only for our customer 2)
- team 2
>team2@domain.com (for all inquiries to this team)
- team 3
>team3@domain.com (for all inquiries to this team)
So... as you can see, it makes no sense at all that the default is a very specific address... the priority channel only for our customer 1 for a specific kind of problems...
We need to be able to set a default for each inbox/pipeline.
This is a must have for the sales teams: I created a generic group for the team to use, based on a generic GSuite group.
If they forget to select the alias, the mail will not be sent from the group and, as a result, answers to this mail will not be sent to the group, i.e. not broadcasted to the whole team.
This is a big problem for us. Most of the time we send our emails from one of our "generic" inboxes that is connected in the converstaions tool instead of our intended personal inbox. This causes a lot of confusion and frustration for our co-workers and our customers.
We have a @company.com email address and then a @product.com email address. I send emails from the product email address as I solely work in that product team, and it means my email domain is consistent with the domain of our app URL our users go to, and the domain the app system emails are sent from.
I could just set my @product.com email address as my primary Hubspot account email address, but then Hubspot starts syncing all my (@company.com) Google Calendar activity as it thinks that is a different user/person.
I am in favor of this idea as well. Having to change the email address to your own every time you compose a new email is a wasted step. And most of my support agents forget this step and since they do not monitor the default email Inbox, they have no knowledge when a client responds to their outbound message.
We have four support/sales pipelines in HUbspot, and every time someone writes an email response the wrong from-address is chosen. Even if we've already set every pipeline with it's own default from adress. UX fail.
We also need this feature. The from address is defaulting to the connected personal email address, but we need it to default to a chosen shared address.
Also - would be great if we could default the from email address to be blank, so it forces users to choose the correct from address before clicking send. We have central staff covering many locations at the moment so emails should come from appropiate location email address.