Default add timeline activity to unchecked

When creating a new ticket, users are prompted to add timeline activity from [company and contact] to the ticket for the last x # of days. Currently it is defaulted to checked. We would like to see a setting that allows this to be unchecked by default.


 As a company that sends 100% of our inbound and outbound emails from inside tickets, leaving this checked makes it difficult to locate the email associated to the ticket. We can uncheck it ticket create, but that is an extra step that can easily be missed. Also our inbound emails automatically create a ticket and this setting is "checked" in those instances. Please allow clients to uncheck or turn off this setting for all new tickets. 



11 Replies
HubSpot Product Team
HubSpot Product Team
updated to: Delivered

Hi all,


Thanks for the feedback! We changed the default behavior of this feature on Friday. Now, we'll default to showing these checkboxes unticked, and we'll remember the last selection of each user for any subsequent deals or tickets that they create.