HubSpot Ideas

mphnyc

Default Values for Personalization Tokens in HubSpot Sales

Would be good if the same HS Marketing functionality for a deafult value for something like First Name and Compan Name was available in the HubSpot Sales Template feature. 

Right now, there is no way to set a default fallback value for tokens. 

HubSpot Updates
Not Currently Planned
April 27, 2020 02:50 PM

Hi Community,

 

For transparency, I'm updating this idea to 'Not Currently Planned' as our team is not planning this work in the upcoming quarter. 

 

In the more immediate future we are prioritizing several other features.

 

Best,

Glen

25 Replies
MFall13
Contributor | Platinum Partner

No default/global values for personalization tokens in sales emails?? Wow...

And so it just populates a blank space when the property value is unknown. Nice.

04795
Member

Since, it's been done for marketing emails, I would expect it to be easy for sales templates. I hope this can be accomplished very soon!

ARupe
Member

YESSSSS! 100%

tmitch_sona
Participant

Feels crazy that this isn't possible in sales emails. I'm trying to convince my sales team to move over from Quickmail but it's not proving very easy when functionality like this is missing.

pacoforet
Participant

This is a very simple feature that should be available in Sequences. The surprising part is that it's available in Marketing Emails and Landing Pages, why not make it into Sales Emails?