HubSpot Ideas

mphnyc

Default Values for Personalization Tokens in HubSpot Sales

Would be good if the same HS Marketing functionality for a deafult value for something like First Name and Compan Name was available in the HubSpot Sales Template feature. 

Right now, there is no way to set a default fallback value for tokens. 

Atualizações da HubSpot
Status atualizado para: Not Currently Planned
April 27, 2020 02:50 PM

Hi Community,

 

For transparency, I'm updating this idea to 'Not Currently Planned' as our team is not planning this work in the upcoming quarter. 

 

In the more immediate future we are prioritizing several other features.

 

Best,

Glen

29 Comentários
MFall13
Colaborador(a) | Parceiro Platinum

No default/global values for personalization tokens in sales emails?? Wow...

And so it just populates a blank space when the property value is unknown. Nice.

04795
Participante

Since, it's been done for marketing emails, I would expect it to be easy for sales templates. I hope this can be accomplished very soon!

ARupe
Membro

YESSSSS! 100%

tmitch_sona
Participante

Feels crazy that this isn't possible in sales emails. I'm trying to convince my sales team to move over from Quickmail but it's not proving very easy when functionality like this is missing.

pacoforet
Participante

This is a very simple feature that should be available in Sequences. The surprising part is that it's available in Marketing Emails and Landing Pages, why not make it into Sales Emails?

Tofes
Membro

It's been SIX YEARS since this was first suggested. 😣

JFiliatrault
Membro

Why is this not on the roadmap? It makes no sense this basic feature is not available. It's table stakes for any tool that offers automated email. 

SAday
Membro

This would be a great feature. It doesn't make sense that this feature is native to marketing emails but not to Sales emails. I understand that Sequences are meant for 1-1 transactional emails and that we should have the recipients' information at that point, but there are some cases where some variable was not collected or there were internal errors that led to no value being present for the variables and the emails coming out very bad. 

KGreenstein
Membro

Without this feature, Sequences are extremely unreliable. Can't use any customised tokens out of fear of there being odd gaps/spaces. Please add this feature Product team!!