Default Values for Personalization Tokens in HubSpot Sales
Would be good if the same HS Marketing functionality for a deafult value for something like First Name and Compan Name was available in the HubSpot Sales Template feature.
Right now, there is no way to set a default fallback value for tokens.
Feels crazy that this isn't possible in sales emails. I'm trying to convince my sales team to move over from Quickmail but it's not proving very easy when functionality like this is missing.
This is a very simple feature that should be available in Sequences. The surprising part is that it's available in Marketing Emails and Landing Pages, why not make it into Sales Emails?
This would be a great feature. It doesn't make sense that this feature is native to marketing emails but not to Sales emails. I understand that Sequences are meant for 1-1 transactional emails and that we should have the recipients' information at that point, but there are some cases where some variable was not collected or there were internal errors that led to no value being present for the variables and the emails coming out very bad.
Without this feature, Sequences are extremely unreliable. Can't use any customised tokens out of fear of there being odd gaps/spaces. Please add this feature Product team!!
Please, please, please make this a priority! Having to create a variety of sequences because some contacts have information while others don't is a huge hassle.
Not to mention, what happens to the personilzation tokens in workflows we use for SMS?
All of the tokens should be affected by the global defaults, not just the ones used in marketing emails.
For the amount of money some of our clients are paying for Sales Hub Enterprise, this is a huge oversight.
Hi everyone! My name is Hallie, and I'm a Program Manager on the CXM Team. I'm happy to share that this is now available for Sales email templates, as noted in this product update! Adding a fallback value will be done at the template level when adding a personalization token. More details below:
Even with a default set on personalisation tokens, I'm unable to send a sales email via a sequence. I'm being advised that I need an Enterprise subscription which is not helpful considering that this is a basic feature.
