HubSpot Ideas

Pritanshi

Deduplication of contacts using phone number

In many countries, Email IDs are not as prevalent as phone numbers. Many of the contacts don't have mail ids but phone numbers. Hence while importing 100s of contacts to hubspot, it's important to make sure no duplicate records with same phone numbers are uploaded. This feature is very much needed.

56 Replies
woody
Contributor

This is a great idea and a very urgent need for Hubspot users in other countries outside the US. I think email is only important to Americans. In other countries, people tend to use phone numbers, Facebook messenger or other chat applications to communicate with each other, especially at work when the need for high-speed communication is the norm. For most countries outside the US, phone number is a better identifiable property than email. Imagine we have 100 contacts in Hubspot, these 100 contacts have 100 phone numbers, but only 15 contacts have email. 

The phone number, not the email, is the factor determining whether 2 contacts are duplicated or not. 

YEKHAUNG
Member

Waiting for this feature to identify the duplication of Phone number in Hubspot.

Santiago3
Member

It is a shame that we have to be asking and voting for such a necessary and basic functionality, so easy to achieve. Please do it as soon as possible. Thanks a lot.

DRenton
Member

In addition to Phone Number can the HubSpot machine also begin comparing Names? Name and Phone Number would seem two obvious and effective data points to factor into deduplication, especially when many people have multiple email accounts (person, work, etc.) but I'd guess far fewer would have multiple Names or Phone Numbers! Thanks 

Lmiahhh
Participant

Upvoting, I would love to see this for Phone numbers, company names, and other fields that a Sale team would not want any crossover on.

OGonzalez
Member

I agree, in fact we have a problem duplicating contacts just because the email isn't our first conversation way with the clients.

ismail_sultan
Member

This is very basic and should be available by default.

LTremblay
Member

I'm looking to move from Excel file to HubSpot but at least Excel can highlight duplicate phone numbers.

 

Insane that you need to pay 450$/month to unlock simple duplicate management. 

dfreund
Member

please! this is very important to have the ability to manage duplicates. if the excel could do it with this amount of data we wouldn't be using any crm service - this was the whole point to begin with

JonSpot
Member

We will move to Salesforce if this is not implemented before Q2 2022

RMercer
Member

This is still desparately needed as a basic product feature.

LDenny
Member

Badly needed. We currently have alot of customers who don't know an email address if the top of the head. Or some will have multiple email address and not know which one to give.  Fasinated this hasnt been implemented yet. 

JonSpot
Member

+1

AJGiri
Member

+100

Ajitg03
Member

Definitely need this!

CraigAugust
Member

Much needed

ChoThae
Participant

Agree to this idea!

TMyatNoe
Contributor

It is a urgent need!

MVG12
Member

Many of our clients call us instead of emailing; therefore, we have several duplicate contacts related to their phone numbers and not their email addresses. I got to this thread searching for a solution, and I find it frustrating that this is something people have been asking since 2019 and hasn't been implemented yet.

sguptajpr
Member

this feature is urgently needed