HubSpot Ideas

JWon

De-Selecting Payment Receipt

Hi so a feature request is to de-select sending a payment receipt. 

 

I think they send a receipt after every transaction through a payment link, or they send a receipt every month if they're on a subscription.

 

I wouldn't want to do that. Especially in high ticket sales, you want client to focus on onboarding and getting started. Sending the receipt after a consultation or sending a receipt after every month of being on subscription increases probability of refunds. 

 

It's a subtle thing. Sales is about closing deals too, just saying that having option to de-select sending receipt would be good to have. You can de-select sending emails for invoices though if you manually log a payment

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