HubSpot Ideas

BHart

Date Based Workflows

Add in the ability to have date based triggers and conditions. Not as delays, but instead as "start at."

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MarissaStone
Participant

Absolutely agree! We want to be able to trigger delays on a date-based field but also want the initial step to be an email without a waiting period.

 

Use Case: we want to use this to start our onboarding flow and have everything run centered around their created date. The issue is that we have new users coming in at all hours of the day and if our initial email requires a delay. If a contact is created at 7:01 AM and the scheduled delay for their created date happened at 7:00 AM, suddenly they no longer get the 1st email, which is arguably the most important touchpoint in any customer relationship.

 

If a customer comes in at 7:01 AM, they won't receive the welcome emailIf a customer comes in at 7:01 AM, they won't receive the welcome email