HubSpot Ideas

palves

Database Backups

Last week we experienced a situation where our data become duplicated and thereby corrupt.  Hubspot had to issue a fix, however our data remains comprimised.

 

We need an automated backup process so in the future we are able to recover the information that was missing.

HubSpot Updates
Delivered
October 31, 2024 11:23 AM

Hey All! CRM Data Backup is now in GA and available to super admins of all paid tiers. As a safety net, you can now use our automated restore to bulk revert property values to a previous state without needing to re-import a file.

 

For more information on our seamless backup and restore, check out the Knowledge Base article.

August 01, 2024 11:35 AM

Hi @NLucas ! You can request to access our Private Beta via the Product Updates section in your portal. We are approving these requests in batches, so it may take a few days to show in your portal. Let me know if you have any other questions!

In Beta
July 30, 2024 10:40 AM

Hey everyone! Our product team has been developing a solution for CRM Data Backup which is live in Beta today! Give it a try, and feel free to reach out to me if you have any questions, thoughts or feedback. 

April 29, 2024 02:11 PM

Hi folks, as Ryan mentioned, we are digging into data backup and we'd love to learn more about your data management needs. Looking forward to chatting!

In Planning
April 29, 2024 01:28 PM

Hey everyone! Our product team is currently exploring options to provide an easier experience for backing up CRM data. If you'd like to discuss your thoughts on this feature & what it could help you accomplish, please reach out to my colleague @KennyWu  & we'll set up some time to discuss or sync up! Thanks!

52 Replies
chrisasmith
Member

@faithantion Miro also does not have an automated backup solution ... in the last two years a couple of 3rd parties have cobbled together something resembling automated backup, and you can back up each file manually in Miro (though if it is big, you have to break it into pieces to back up and you have to get Miro Support involved to restore).  So, unfortunately, this is kinda becoming common 

TThayne
Participant

Having this capability is a critical issue for us. In addition to our company operations relying on this database for accuracy, our company policy requires us to have some kind of backup and disaster recovery plan.  When does Hubspot expect to rollout a solution to this?

rad
HubSpot Product Team
HubSpot Product Team

Hey everyone! Our product team is currently exploring options to provide an easier experience for backing up CRM data. If you'd like to discuss your thoughts on this feature & what it could help you accomplish, please reach out to my colleague @KennyWu  & we'll set up some time to discuss or sync up! Thanks!

jschroeffel
Contributor | Platinum Partner

@rad and @KennyWu  I'd be glad to offer my time.  you can e-mail me at jeff at walkwith pic dot com to schedule.

KennyWu
HubSpot Product Team

Hi folks, as Ryan mentioned, we are digging into data backup and we'd love to learn more about your data management needs. Looking forward to chatting!

TThayne
Participant
That's great to hear your team is working on this.

I signed up for SysCloud. All of their functionality matched our needs.

We need to be able to restore detail in a contact/company/deal/ticket records. In SysCloud, I'm able to go back and select the calendar data and even the specific e.g. ticket I want to restore.

If we have a staff member accidentally change information, we need to be able to restore a record or field. In Hubspot currently, you can view who changed a field but you're unable to view what the field previously read to change it back.

We sometimes receive PII from our customers by accident. We need to be able to completely delete the PII from our system, which requires restoring certain objects and associations from a prior day, or even week, depending on how long we've had the PII in our possession. We use the conversation inbox to have tickets auto created and then close the conversation. Currently, as I understand it, if we had to remove PII, we have to delete the conversation, which I believe means we also delete the entire ticket history.

Additionally, as part of a disaster recovery plan, we are needed to have the ability to back-up our data if we were breached by a bad actor or had an insider threat incident.
KennyWu
HubSpot Product Team

Hey everyone! Our product team has been developing a solution for CRM Data Backup which is live in Beta today! Give it a try, and feel free to reach out to me if you have any questions, thoughts or feedback. 

NLucas
Member
How do we access the CRM Data Backup solution?
KennyWu
HubSpot Product Team

Hi @NLucas ! You can request to access our Private Beta via the Product Updates section in your portal. We are approving these requests in batches, so it may take a few days to show in your portal. Let me know if you have any other questions!

JessieS
HubSpot Moderator

@KennyWu what's the name of the Beta under Product Updates and how can someone request to join? Thank you!

KennyWu
HubSpot Product Team

Hey All! CRM Data Backup is now in GA and available to super admins of all paid tiers. As a safety net, you can now use our automated restore to bulk revert property values to a previous state without needing to re-import a file.

 

For more information on our seamless backup and restore, check out the Knowledge Base article.

FredrikWendt
Contributor

I can't find any links to the API we can use to automate this?