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Customizing "log activity" and Task type in HubSpot Sales

Hi HubSpot Development Team, 


I recommend revisiting the idea to customize log activity in HubSpot Sales. I would like my team to track "Direct Mail," and I've seen others asking about logging texts and in-app messaging. 


Thanks for considering!


New Member

Is there a way to add custom task "types" ? Currently i only have the option to choose from Email, Call or Meeting. I'm wondering if I can create custom "Types" ie. Text Message or Fax ?




Community Manager
Community Manager
Status changed to: Needs Detail

Hey @Bumblelion welcome to the Community and thanks for the post!


I have migrated your query to our Ideas Forum, as this function is not currently available on the HubSpot CRM platform. If you could provide some further detail on why custom task types would help with your business goals when using the CRM our product team can review and other members can vote for the idea.


Thanks again for the contribution!

Regular Contributor

Direct Mail was also something that our company was interested in tracking.

Along with that, we wanted a way to track project delivery interactions versus sales/prospecting contacts -- since we use the CRM to track all communication with the client, including logistics and invoicing.

I think if HubSpot just added these 2 options, it might not be necessary to open up entirely to customization. I understand the value of using a set number of activities to track metrics.

New Contributor

I LOVE that you added options for logging calls (e.g., reached, left message, etc.)


I'd like to have a category other than email, meeting, and call. 


I sometimes send direct mail or handwritten notes. I'd like that to be a fourth option. 



New Member

This feature is very critical to my workflow.  I currently use insightly as a CRM, but wanted something that I could have more users for free.  I love the way I can create and customize as many "Categories" as I want to "code" my tasks.  The  "Deal" Pipeline & Stages feature is a similiar concept to "coding", but cannot assign the "Deal" to someone else to complete a particular stage.  Maybe I'm missing it, but I cannot find a way to assign a Deal to someone else.  With Insightly, I can easily assign the task to someone, we can then make notes on the task, change the code (type), and make our notes and it remains in their queue until it's assigned to someone else or marked complete.  Please go to Insightly to see how they have their task options set up.  I will continue using Insightly for now, but feel free to email me when this feature is more flexible.  Thank you

Bumblelion wrote:

Is there a way to add custom task "types" ? Currently i only have the option to choose from Email, Call or Meeting. I'm wondering if I can create custom "Types" ie. Text Message or Fax ?





New Contributor



Please add an "Other" to Log Activity so I can type: "reached out on LinkedIn" or "filled out contact form on website" or whatever, thanks!



Occasional Contributor

Great Idea, but I think we should be able to make our own drop down options we would make a bunch such as "Stop In", "LinkedIn Connect", LinkedIn Message" etc...


Text message option

New Member

+1 vote


In regards to logging e-mail, be able to mark the message as message being "received" from a person.

Regular Contributor

I agree...this would be a great feature and will enable greater use of the Task workflows